About the role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role
As Director of Rooms at The Park Gstaad, A Four Seasons Hotel, you will lead all front-of-house and rooms division operations, ensuring an exceptional and seamless guest experience across all touchpoints. This role is instrumental in driving service excellence, operational efficiency, and team engagement in alignment with Four Seasons standards.
What you will do
Lead Front Office, Housekeeping, Guest Services, and Concierge operations with focus on guest satisfaction
Drive departmental performance through effective planning, budgeting, and team leadership
Ensure seamless collaboration across departments for consistent guest journeys
Recruit, train, and develop high-performing Rooms Division teams
Monitor key metrics including guest satisfaction, occupancy, and revenue performance
Uphold Four Seasons service standards and Swiss hospitality regulations
Respond proactively to guest feedback and maintain quality assurance processes
Support property initiatives and contribute to overall operational excellence
What you bring
5+ years leadership experience in luxury hotel Rooms Division
Proven success managing Front Office and Housekeeping operations
Strong financial acumen with budgeting and forecasting experience
Excellent leadership and communication skills (English fluency required combined with German or French, additional languages advantageous)
Familiarity with luxury service standards
Swiss passport, EU passport, or current Swiss work permit required (Swiss regulations make this mandatory for employment)
What we offer:
Competitive salary and comprehensive benefits
Employee meals and uniform laundry service
Monthly Employee Recognition Program
Global career growth opportunities through Task Forces and Transfers
Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide)
Schedule & Hours:
Full-time position with flexibility for evenings, weekends, and holidays per seasonality
Typical opening times: June-September (summer), December-March (winter)
Aplyr's read
Four Seasons is a global leader in luxury hospitality, attracting professionals passionate about delivering exceptional guest experiences in opulent settings.
What's promising
- •Four Seasons is renowned for its commitment to luxury and personalized service.
- •The company offers diverse career paths in hospitality, from culinary arts to technology.
- •Four Seasons invests in employee development, enhancing skills and career growth.
What to watch
- •High expectations for service excellence can be demanding for staff.
- •The luxury market is sensitive to economic downturns, affecting job stability.
- •Limited public information about internal career progression and employee satisfaction.
Why Four Seasons
- •Four Seasons emphasizes a strong culture of service excellence and attention to detail.
- •The company is known for its innovative approach to hospitality technology.
- •Four Seasons maintains a global presence with a consistent luxury brand experience.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Four Seasons
Four Seasons Hotels and Resorts is a Canadian-based international luxury hospitality company that manages and operates a portfolio of luxury hotels and resorts worldwide.
