Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role
As Director of Rooms at The Park Gstaad, A Four Seasons Hotel, you will lead all front-of-house and rooms division operations, ensuring an exceptional and seamless guest experience across all touchpoints. This role is instrumental in driving service excellence, operational efficiency, and team engagement in alignment with Four Seasons standards.

What you will do

• Lead Front Office, Housekeeping, Guest Services, and Concierge operations with focus on guest satisfaction

• Drive departmental performance through effective planning, budgeting, and team leadership

• Ensure seamless collaboration across departments for consistent guest journeys

• Recruit, train, and develop high-performing Rooms Division teams

• Monitor key metrics including guest satisfaction, occupancy, and revenue performance

• Uphold Four Seasons service standards and Swiss hospitality regulations

• Respond proactively to guest feedback and maintain quality assurance processes

• Support property initiatives and contribute to overall operational excellence

What you bring

• 5+ years leadership experience in luxury hotel Rooms Division

• Proven success managing Front Office and Housekeeping operations

• Strong financial acumen with budgeting and forecasting experience

• Excellent leadership and communication skills (English fluency required combined with German or French, additional languages advantageous)

• Familiarity with luxury service standards

• Swiss passport, EU passport, or current Swiss work permit required (Swiss regulations make this mandatory for employment)

What we offer:

• Competitive salary and comprehensive benefits

• Employee meals and uniform laundry service

• Monthly Employee Recognition Program

• Global career growth opportunities through Task Forces and Transfers

• Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide)

Schedule & Hours:

• Full-time position with flexibility for evenings, weekends, and holidays per seasonality

• Typical opening times: June-September (summer), December-March (winter)