About the role

Aplyr's Quick Take

This role is about managing application support and identity management for a real estate and infrastructure company. You'll oversee support services, coordinate with vendors, and ensure that technology runs smoothly for daily operations. It's a managerial position focused on improving service delivery and user experience.

Good fit

Ideal candidates have experience in IT management, particularly in application support and identity management, and are comfortable leading teams. A background in ITIL practices and strong communication skills will help you thrive here.

Worth noting

The role emphasizes continuous improvement and service ownership, which may appeal to those who enjoy process optimization. However, the spec lacks detail on the size of the team you'll manage and specific challenges you might face.

ABOUT CIM GROUP:

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:

The Manager of Applications Support is responsible for leading and managing application support services and identity management across the organization, including enterprise, productivity, and business-critical applications, to ensure reliable, high-quality technology services that enable daily operations. This role provides service ownership for the application portfolio, overseeing support delivery, vendor coordination, and continuous improvement aligned with ITIL-based service management practices. In addition, the manager is accountable for strengthening and maturing identity and access management practices to ensure consistent, secure, and auditable access to applications and services. The position leverages tools such as ServiceNow to optimize incident, request, and knowledge management, develops team capabilities, and ensures timely issue resolution to support business continuity and a positive user experience.

Skills & Tags

ai product

Aplyr's read

CIM Group is a real estate and infrastructure investment firm where finance and operations professionals drive strategic growth in urban communities.
Synthesized from recent postings & public sources

What's promising

•CIM Group has a diverse portfolio, offering stability and growth opportunities.
•The company invests in urban transformation, aligning with sustainable and impactful development goals.
•Employees benefit from exposure to a wide array of asset classes, enhancing professional development.

What to watch

•The real estate market's volatility can impact job security and project funding.
•Limited public information about internal culture and work-life balance.
•The firm's focus on urban areas may limit opportunities in rural or suburban markets.

Why CIM Group

•CIM Group's emphasis on urban community development sets it apart from traditional real estate firms.
•The integration of infrastructure and real estate investments provides a comprehensive approach to urban growth.
•CIM Group's focus on sustainability aligns with modern environmental and social governance trends.

Aplyr’s read is generated by AI from public sources. Was it useful?