Principal, Process Excellence

Confirmed live in the last 24 hours

QTS

4 Locations

On-site

Posted April 16, 2026

Job Description

Who You Are:

Our Global Process Owners are empowered with executive sponsorship and formal decision rights to set standards, approve changes, and resolve misalignment. This is a builder role for a leader who can think strategically and stay hands on, define and enforce standards, lead process design, and guide implementation to leave a lasting operational fingerprint on how QTS runs.

The Impact You Will Have:

As the Principal of Process Excellence, you will define the enterprise process architecture that enables scale, speed, and decision clarity. Sitting at the intersection of strategy, execution, and transformation, you will own connected process areas end to end, align them to enterprise goals, and lead the design of standardized, scalable ways of working across functions. You will set global process requirements, identify gaps between current and future state, and drive adoption through clear standards, governance, and enablement.

What You Will Do:

Architect a scalable GPO engagement model that enables consistent execution across business lines, and includes key areas such as Plan-to-Build, Source-to-Play, Acquire-to-Operate, Hire-to-Retire, and Lead-to-Lease

Set enterprise process requirements for enterprise technology initiatives (ERP, workflow, analytics), ensuring solutions enable standardized global processes and scalable future-state operations

Set the standard for enterprise process documentation, including process catalogs, standards, SOPs, and KPI dashboards

Define process requirements and standards that inform technology roadmaps; partner with technology owners to ensure configuration supports standardized processes.

Establish and maintain the enterprise process taxonomy and standards, including definitions, ownership, controls, and documentation expectations

Align enterprise process standards and review councils review strategic goals, performance, and ensure process governance integrates with enterprise initiative governance

Establish, produce, and maintain any associated KPI performance metrics, compliance control monitoring, and decision-making escalation

Design and launch the Global Process Owner Playbook, establishing the foundation for how GPOs operate enterprise‑wide

Lead the Global Process Owners to map current and future state workflows, handoffs, and ownership overlaps

Ensure adoption of process standards through training guidance, communications, and compliance reinforcement in partnership with change and business leaders

Partner with integration and analytics teams to ensure process performance measures, reporting, and controls are supported by the required system and data capabilities

Establish a fact-based view of process performance and variation using process analytics and mining insights to identify bottlenecks, compliance gaps, and improvement opportunities

Build executive and cross-functional partnerships to drive process standardization and serve as final decision authority for cross-domain process conflicts

Ability to travel on average 25% of the time, building in-person connections and developing strong relationships with stakeholders

What You Will Need to be Successful:

Bachelor’s degree in business administration, Management, Information Systems, or related field, or previous equivalent experience

Ten or more years of progressive professional experience, including senior leadership roles in business operations, process management, consulting, transformation, or related disciplines

Five or more years of experience in global process management, process optimization, and enterprise change initiatives

Strong command of process improvement and operational excellence methods (Lean, Six Sigma, BPM), applied in enterprise environments

Proficiency and experience working with process modeling and documentation tools; abilityu to translate process standards into system requirements and controls

The Skills to Get You There:

Demonstrated experience acting as an end-to-end global process owner or equivalent enterprise role

Experience operating in highly matrixed, global organizations

Experience with process mining and analysis platforms (e.g. Celonis or similar) is a plus

Strong leadership, communication, and stakeholder engagement skills

Experience with integrated business planning (IBP) and system data integrations is a plus.

Ability to manage multiple stakeholders and prioritize tasks in a fast-paced environment

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.