Adv & Mngd New Accts Team Lead

Job Description Summary

Job Description

Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In-office days will be 3 per week, averaging 12 days per month at our Memphis, TN, location.

With limited supervision, uses experience or training to support various departmental operations. May help manage a specific area, work with management to improve efficiency, assist with special projects, and train or lead other associates. Follows detailed instructions and established procedures, making routine decisions with some originality. Recommends solutions to moderately complex issues and regularly interacts with internal and external contacts to resolve problems.

Essential Duties and Responsibilities

• Handles account openings, strategy changes, and product terminations for advisory and managed products.

• Addresses escalations and error corrections related to these accounts.

• Assists with underperformance management and identifies training needs.

• Supports process improvements and coordinates daily tasks with the supervisor.

• Reviews and updates policies and procedures.

• Serves as the main contact for escalated issues and internal/external audits.

• Manages department workflow and assists as needed based on team capacity.

• Completes other assigned tasks and special projects.

Knowledge of

• Operations and AMS systems.

• Customer operations and the financial industry.

• Accounting concepts and principles.

• Investment concepts, practices and procedures used in the securities industry.

Skill in

• Ensuring accurate, timely completion of tasks by others.

• Resolving operational and systemic issues.

• Managing high call volumes with attention to detail and adaptability.

• Communicating effectively with all levels and external partners.

• Solving operational problems with numerical and critical thinking.

• Improving operational processes through analysis.

• Using office equipment and software for written communication and reports.

Ability to

• Guide and mentor colleagues.

• Stay calm under stress and deliver excellent customer service.

• Collaborate across functions to achieve goals.

• Balance attention to detail with big-picture thinking.

• Understand and apply business information.

• Motivate others without formal authority.

• Apply and recommend changes to policies.

• Manage multiple tasks in a fast-paced setting.

• Communicate clearly, both verbally and in writing.

• Work independently or as part of a team.

• Model customer service excellence.

• Build strong relationships throughout the organization.

Licenses/Certifications

• Ability and willingness to obtain SIE and Series 99 within 2 years of hire date.

Education

Bachelor’s, High School (HS)

Work Experience

General Experience - 7 to 12 months

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.