Job Title:

Technical Solutions Architect (Ruby) – SaaS Integrations

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

JOB SUMMARY

Technical Solutions Architect with strong Ruby expertise, responsible for designing and delivering scalable, API-driven integration solutions for large enterprise customers on a global SaaS platform. This role combines hands-on software development with solution architecture, technical discovery, and client-facing design leadership. The position focuses on building middleware integrations, translating business requirements into technical solutions, validating architecture against platform best practices, and supporting solution scoping across the full project lifecycle.

Responsibilities

• Design, develop, test, and deploy custom software solutions in Ruby, including middleware and integration components.

• Architect and build API-driven integrations between Smartsheet and third-party enterprise systems.

• Lead technical discovery and solution design sessions with customers to define scalable, high-performance architectures.

• Translate business needs into technical specifications and validate solution designs against platform standards and best practices.

• Support pre-sales technical scoping and contribute to solution quality through documentation, testing, and architectural reviews.

Qualifications

• 5+ years of software development experience.

• Strong hands-on experience with Ruby, preferably Ruby on Rails.

• Experience designing and building RESTful APIs.

• Experience integrating SaaS applications within enterprise environments.

• Solid understanding of systems architecture and scalable solution design principles.

• Experience leading technical initiatives from solution design through delivery.

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time