About the role
Job Title:
Supervisor, Physical securityJob Description
The Physical Security Supervisor is responsible for overseeing and executing physical security programs across assigned site(s), ensuring full compliance with corporate, regulatory, and client security requirements. This role supervises a team and supports the Security Manager in managing day-to-day security operations, investigations, risk assessments, system maintenance, and training initiatives.
The position requires strong leadership, operational oversight, and the ability to maintain a secure environment while driving continuous improvement in security processes.
Key Responsibilities
Security Operations & Compliance
- Oversee and implement physical security programs in alignment with established standards, policies, and procedures.
- Ensure compliance with all regulatory, corporate, client-specific, and industry security requirements.
- Supervise daily physical security operations across assigned site(s), ensuring consistent service delivery and adherence to protocols.
Team Leadership
- Directly supervise a team.
- Monitor team performance, provide coaching, and address performance or conduct issues in a timely manner.
Audits, Training & Risk Management
- Conduct regular internal audits and lead training sessions for security personnel,
- Facilitate global and site-specific risk assessments within established timelines and implement mitigation strategies.
Incident Management & Investigations
- Conduct and support investigations related to security and safety incidents, including personnel-related matters within the Real Estate and Facilities scope.
- Assist leadership in implementing and maintaining Emergency Response Procedures (ERP).
- Ensure accurate documentation, reporting, and follow-up of all incidents.
Systems & Vendor Management
- Oversee maintenance and performance of all physical security systems (e.g., CCTV, access control, alarms).
- Manage vendor relationships to ensure timely delivery of maintenance, upgrades, and support services.
- Monitor and manage security systems maintenance contracts across all assigned sites.
Emergency Preparedness
- Coordinate and execute semi-annual fire evacuation drills and other emergency preparedness activities.
Qualifications
- Bachelor’s degree in Security Management, Criminal Justice, or a related field, or equivalent professional experience.
- Minimum of 1+ years of experience in physical security operations, corporate security, military, or law enforcement.
- Prior supervisory or team leadership experience is preferred.
- English B2 preferred.
- Schedule flexibility.
Location:
El Salvador- San SalvadorLanguage Requirements:
Time Type:
Full timeAplyr's read
Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
What's promising
- •Concentrix offers diverse career opportunities across technology and customer service roles.
- •The company has a strong global presence, providing international career mobility.
- •Investment in technology solutions enhances their competitive edge in customer engagement.
What to watch
- •High employee turnover is a common issue in the BPO industry.
- •Work-life balance can be challenging due to demanding client needs.
- •Limited public information about career growth opportunities within Concentrix.
Why Concentrix
- •Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
- •The company supports bilingual and multilingual roles, reflecting its global client base.
- •Concentrix's strategic partnerships enhance its service offerings and market reach.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Concentrix
Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.
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