The Opportunity

You’re a relationship-builder with deep Property claims expertise and a passion for improving how things work. As a Claims Performance Specialist – Vendor Relationships, you will play a critical role in strengthening our vendor partnerships across Property claims.

In this role, you’ll focus on improving performance, controlling costs, and enhancing the experience for our members. Working closely with the Vendor Manager and internal stakeholders, you’ll leverage data, insights, and collaboration to drive measurable improvements. If you thrive in a systems-driven environment, enjoy influencing without authority, and are motivated by continuous improvement, this role is for you.

A Place to Belong

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Paid vacation and personal days, including a Volunteer Day and Me Day
• Flexible work models that make sense for your lifestyle

Who You Are

• A subject matter expert in Property claims with strong understanding of vendor performance and quality standards

• A confident relationship-builder who can influence outcomes without direct authority

• Comfortable leading professional, solution-focused performance discussions

• Analytical and data-driven, with the ability to interpret KPIs and identify trends

• Highly organized and able to manage multiple priorities while staying aligned to strategic goals

• Collaborative and adaptable, working effectively across claims operations, vendors, and leadership

• Professional, respectful, and aligned with AMA’s values in every interaction

How You’ll Make an Impact

• Monitor and enhance vendor performance using KPIs, scorecards, and established protocols

• Conduct estimate reviews to ensure quality, compliance, and cost effectiveness

• Lead recurring vendor performance meetings and support ongoing relationship management

• Act as a liaison for complaint resolution between Claims operations, vendors, and insured members

• Research and build relationships with non-preferred vendors as part of prospecting initiatives

• Partner with the Vendor Manager to develop and implement quality improvement strategies

• Produce monthly, quarterly, annual, and ad hoc reporting to support performance analysis and decision-making

• Serve as a subject matter expert for claims systems, supporting platform development, testing, and deployment

• Monitor and support system tools and integrations to ensure optimal performance

• Explore new platforms and support pilot programs with potential vendor partners

• Facilitate cross-functional meetings to ensure alignment, risk mitigation, and clear communication

What You Bring to the Table

• CIP designation from the Insurance Institute of Canada (or active progress toward completion)

• Extensive expertise in property remediation and restoration

• Minimum 8 years of Property & Casualty insurance claims experience (personal and commercial) or equivalent operational claims experience

• General claims adjusting experience

• Hands-on experience with claims management systems and performance tools

• Strong communication skills with the ability to engage vendors, frontline teams, and leadership

• Solid understanding of personal lines property and casualty insurance

• Strong planning, prioritization, and organizational skills

• Comfortable working in a systems-driven, data-informed environment

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.

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WORK MODEL:

Hybrid

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We thank all applicants for their interest; however, only those selected for an interview will be contacted.