Triage Assistant - Argentina
Confirmed live in the last 24 hours
OLIVER Agency
Job Description
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
As a Triage Assistant, your main focus will be operational accuracy, speed, and consistency. Rather than community engagement, your role centers on monitoring high volumes of incoming social media interactions and routing them correctly based on established guidelines.
You will play a key role in helping structure and improve processes, supporting efforts to automate workflows and scale operations efficiently. This position requires strong discipline, punctuality, and a high level of accountability when it comes to deadlines and SLAs.
WHAT YOU’LL DO
- Perform detailed triage of social media interactions, identifying intent, urgency, and correct routing paths
- Route comments and messages to the appropriate internal teams based on predefined rules
- goawsaidatadesignmarketing
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