Manager, Field Communications

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

At Aspen Dental, we’re big believers that the patient experience will never exceed the team member experience – and effective internal communications are critical to delivering on that commitment. As the organization continues to navigate complex operational and clinical priorities, we are seeking a Manager, Field Communications, to serve as a dedicated communications business partner to the Operations and Sales teams.

This role is responsible for translating business priorities into clear, actionable communications that help front office and field teams understand what’s changing, why it matters, and how to execute. The Manager will be joining the team at an exciting moment of transformation, work closely with functional leaders to understand strategy and operational realities, develop comprehensive communication plans, and ensure consistent execution across a distributed, multi-site environment.

This is a highly collaborative role that sits at the intersection of strategic thinking and execution and plays a critical part in supporting reliable field performance and change adoption.

What You’ll Do

• Serve as the primary internal communications business partner for the Operations, Field Leadership, and Sales teams, developing a deep understanding of their goals, initiatives, and challenges.
• Develop and execute office- and field-facing communication strategies, including comprehensive communications plans, change management plans, rollout communications, and ongoing operational messaging around core BAU topics and drivers, in partnership with various organizational stakeholders
• Support speechwriting and executive messaging for field and operational leaders, ensuring clarity, consistency, and alignment with business priorities.
• Partner closely with field and functional leaders to ensure communications are timely, accurate, actionable, and aligned with how offices operate day to day.
• Lead communications support for high-impact operational initiatives, including updates, process changes, performance programs, and field enablement efforts.
• Manage high-volume communications channels and recurring communication cadences to ensure consistency and clarity across locations.
• Oversee and optimize internal platforms such as SharePoint and other communication tools to ensure effective content organization, accessibility, and engagement.
• Provide guidance and counsel to functional leaders on communication approach, timing, messaging, and audience engagement to support adoption and reduce confusion or rework.
• Collaborate with COE leaders to ensure corporate initiatives are aligned with field and office realities.
• Support crisis and time-sensitive communications affecting field operations, partnering with leadership to ensure coordinated response.
• Track feedback and engagement signals from the field and incorporate insights into future communication planning.
• Contribute to continuous improvement of internal communications processes, tools, templates, and governance.

Experience & Skills

• 7–10 years of experience in internal communications, corporate communications, or a related field, with significant experience supporting operational or field-based teams.
• Bachelor’s degree in communications, public relations, journalism, English, or a related field; equivalent experience considered.
• Demonstrated strategic thinking skills, with the ability to connect business objectives to communication strategies and plans.
• Proven experience developing and building comprehensive communications plans that drive clarity, alignment, and execution.
• Experience with speechwriting and executive communications, including messaging for senior leaders.
• Demonstrated experience developing and delivering clear, practical communications that support operational execution and change adoption.
• Experience partnering closely with Operations, Clinical, Sales, or Field Leadership teams in complex, distributed organizations.
• Strong change-management mindset, with the ability to anticipate communication needs and guide leaders through transitions.
• Experience working with SharePoint or similar intranet/content management platforms.
• Ability to manage multiple, concurrent initiatives and prioritize effectively in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills, with strong attention to detail.
• Strong project management skills and ability to drive work forward independently.
• Comfort working with ambiguity and evolving priorities.
• Experience communicating with frontline or clinical audiences preferred.
• Experience with basic video editing and design tools (e.g., Canva) is a plus.
• Experience in healthcare or multi-location organizations a plus.

Key Attributes for Success

• Strategic mindset — able to think beyond individual communications and connect efforts to broader business outcomes.
• Urgency and responsiveness – understanding of shifting business priorities with the ability to pivot and act quickly
• Execution-oriented — balances thoughtful planning with practical delivery.
• Collaborative — builds strong relationships across functions and levels.
• Calm under pressure — able to manage urgent or sensitive communications
• Continuous learner — looks for ways to improve communication impact and processes.

Annual Pay Range: $85-105k with bonus opportunity

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match