Title: Implementation Specialist

FLSA Status: Exempt

Location: Remote

Position Summary

As an Implementation Specialist, you have a technical background and passion for supporting customers during implementation. You will be responsible for configuring all clients on Prove’s platform during the implementation phase and ensuring a smooth setup and communication. You will work directly with our Integration Engineers  and offer technical help to assist them as time permits. You will partner closely with our Implementation Project Management, Technical Account Management, and Customer Success groups during the configuration of our clients for both staging and production environments.

The ideal candidate will have experience troubleshooting technical integration issues via ticketing systems, as well as generate test data and test cases to facilitate customer testing on live calls with clients. You will also manage customers’ access to staging and production environments. To succeed in this role, you should enjoy technical configuration and setup, problem solving and delighting customers. Additionally, you will help continuously improve the implementation and integration tools and processes, and experience to work with key internal teams and enhance our platforms and products.  

What you are responsible for

• The Implementation Specialist works collaboratively with the Implementation Project Management, Onboarding Managers, Integration Engineers , and Sales Engineering teams to effectively and accurately configure new clients on our SaaS platform in staging and production environments
• Ownership of ongoing configuration updates as needed with Product releases
• Proactively engaging internal team to resolve any ambiguous configurations or conflicting instructions to promptly address and resolve onboarding issues
• Issuing partner credentials for all environments in a timely and secure manner
• In addition to initial configuration, the Implementation Specialist configures test data and test cases via our administrative system for use by onboarding clients during development
• Responding to internal and external client tickets in a timely manner adhering to any and all contractual SLAs
• Provide excellent written and verbal communication with our internal and external clients 
• Clearly documenting client configurations and ensuring full alignment between customer configuration and documentation, that documentation is up to date and reliable
• Become a subject matter expert on our platform and configuration capabilities, options, and best practices
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