Specialist Professional Services Engineer(PL/SQL Developer, Implementation Consultant)

So, what’s the role all about?

NiCE is seeking attentive, goal-oriented, and technically talented professionals to join our delivery and engineering teams as Professional Services Software Engineers. In this role, you will be responsible for the remote implementation, configuration, and integration of NiCE Surveillance products, and for designing, developing, configuring, and enhancing enterprise-scale Actimize implementations for leading banks and financial institutions. You’ll provide technical expertise across the full project lifecycle—from sales-to-services transition through project closure—collaborating with architects, business analysts, R&D, Customer Support, and clients, and applying both agile and waterfall methodologies to deliver high-quality, reliable solutions that help safeguard organizations against risk and compliance challenges.

 

How will you make an impact?

• Install, integrate, and configure Actimize products and recording solutions, and develop and configure software features in line with defined methodology, design specifications, enterprise standards, system requirements, and customer-specific needs.
• Plan and perform unit, functionality, and systems testing for performance and reliability, and support client UAT and data validation activities to ensure solutions meet design requirements.
• Work in multi-disciplinary teams with architects, business analysts, R&D, and the implementation team to resolve technical questions from project kick-off through handover to the support center.
• Provide technical expertise across the entire NiCE product suite — including application overview, technical support, and quality control — throughout all stages of the project.
• Communicate and reconcile design flaws found during delivery and suggest enhancements to meet client requirements while adhering to product frameworks.
• Collaborate independently with Business Analysts, R&D, and Customer Support teams, relaying customer technical feedback for product enhancements and fixes.
• Effectively manage time, maintain regular communication and updates with customers and management, and demonstrate flexibility for after-hours, weekend, client-site, and cross-time-zone work as per project demands.
• Document lessons learned and resolutions in the NiCE Knowledge Base, mentor junior team members, and conduct code reviews.

 

Have you got what it takes?

Experience & Education:

• 8-11 years of experience in enterprise software development and/or product implementation and integration.
• BE/B.Tech in Computer Science, Information Technology, or a related technical degree with relevant hands-on experience.
• Excellent verbal and written English communication skills, with experience working in global and matrix organizations and multi-cultural teams across countries.

Professional Capabilities:

• Experience working in financial / banking solutions domain. (Must)
• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.), with basic to advanced query and update scripting knowledge. (Must)
• Hands-on experience with Unix commands and shell scripting. (Must)
• Troubleshooting using sniffers and other network testing and analysis tools. (Must)
• Strong client-facing skills with the ability to manage technical discussions and customer engagement. (Must)
• Actimize (AIS/RCM/UDM) development experience. (Advantage)
• Microsoft SQL Server and Windows Server installation and configuration (including IIS), with Microsoft Security knowledge — Active Directory, security policies, hardening, encryption, backups, recovery, and maintenance. (Advantage)
• Solid understanding of network principles (7-Layer OSI Model, TCP, UDP) and network devices (NICs, switches, routers), with networking and IP/SIP communication analysis, strong telephony background, and IP communication knowledge. (Advantage)
• Experience with advanced solutions — Recor