About the role
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Position Overview
Zayo is seeking a highly skilled IPTAC Engineering Technician to serve as the highest level of technical escalation within the Network Control Center (NCC). This senior technical role requires deep expertise across Layer 1, Layer 2, and Layer 3 carrier networking technologies and the ability to resolve complex IP and Ethernet service issues delivered over Zayo’s fiber network.
The IPTAC Engineering Technician will lead major incident troubleshooting, engage directly with vendor TAC teams and high level customer contacts, support NCC technicians, and contribute to network documentation, performance management, and technology improvements.
Note: This role primarily works the evening shift and participates in weekend on-call rotations approximately once every two months.
Key Responsibilities
Technical Escalation
Serve as the top-tier technical escalation point for NCC technicians.
Troubleshoot complex IP and Ethernet network issues across STP, REP, VLANs, ERP (G.8031/2), MPLS L2/L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, and DDoS-related services.
Collaborate directly with vendor technical support teams (Cisco, Juniper, Nokia/ALU, Ciena/Cyan, Accedian, Arbor).
Support escalated customer communications during critical incidents.
Network Fault Management
Perform advanced fault isolation across IP, Ethernet, and fiber transport networks.
Lead the restoration process for widespread outages and severe service-impacting events.
Identify hardware, software, and configuration trends to proactively reduce service issues.
Troubleshoot fiber/L1 issues, including wavelength performance, optical power levels, and OTDR testing.
Project Management
Manage and complete special projects such as network audits, configuration updates, software upgrades, and tool development.
Create and maintain project plans, schedules, and progress reporting.
Assist Engineering and Operations teams with testing new configurations and technologies.
Technical Training & Knowledge Sharing
Cross-train NCC technicians on advanced troubleshooting techniques and network technologies.
Develop training materials, troubleshooting guides, and operational documentation.
Deliver structured training sessions to expand team capabilities.
Network Documentation
Create and maintain Visio-based network diagrams, topology maps, and configuration records.
Ensure documentation accuracy to support troubleshooting, planning, and compliance needs.
Network Performance Management
Maintain and enhance network monitoring systems used for alarming, graphing, logging, and configuration backup.
Participate in performance analysis and identify opportunities to improve network stability.
Vendor Management
Review vendor PCNs (Product Change Notices), assess impact, and provide recommendations for implementation.
Track vendor issues through resolution and provide regular updates on open cases.
Make technology lifecycle recommendations regarding software upgrades, replacements, and deprecations.
Additional Duties
Support other operational needs and special projects as directed by leadership.
Qualifications
5–8 years of experience in advanced technical support roles working with IP and Ethernet networks delivered over fiber.
Strong knowledge of Layer 2 and Layer 3 carrier networking technologies, including:
STP, REP, VLANs, ERP (G.8031/2), MPLS L2/L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, DDoS mitigation.
Practical experience with fiber diagnostics, including wavelengths, optical levels, and OTDR testing.
Bachelor’s Degree in Engineering, IT, Telecommunications, or related discipline; equivalent experience acceptable.
Excellent communication skills, both written and verbal.
Strong customer service orientation and the ability to work under pressure.
Proficiency with Microsoft Word, Excel, and Visio.
Preferred professional certifications: Cisco, Juniper, Nokia, Ciena, Accedian.
Estimated base pay range for this role is $26.92 - $41.39 USD / hour
*Shift Differential Pay Available: Eligible non-exempt, U.S.-based roles receive additional pay for evening and overnight hours, based on role and shift assignment, in accordance with company policy.
#LI-EC1
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Aplyr's read
Zayo Group is a key player in fiber-optic networks, attracting professionals in engineering, cybersecurity, and project management who thrive in a tech-driven environment.
What's promising
- •Zayo provides extensive opportunities in fiber-optic technology, a rapidly growing industry.
- •The company offers roles in diverse fields, from engineering to finance, appealing to a wide range of professionals.
- •Zayo's global reach allows employees to work on international projects, enhancing career development.
What to watch
- •The telecommunications industry is highly competitive, which can impact job stability.
- •Zayo's focus on infrastructure may limit opportunities for those seeking roles in consumer-facing technology.
- •Limited public information about company culture and work-life balance at Zayo.
Why Zayo
- •Zayo specializes in bandwidth infrastructure, setting it apart from general telecom providers.
- •The company is heavily invested in fiber-optic networks, a niche yet critical area of telecommunications.
- •Zayo's emphasis on data center services differentiates it from competitors focused solely on connectivity.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Zayo
Zayo Group is a global provider of bandwidth infrastructure and connectivity solutions, specializing in fiber-optic networks and data center services.
