Service Technician I – Inst

About Ecolab

Ecolab is a global leader in water, hygiene, and infection prevention solutions and services. With operations in over 170 countries, we deliver comprehensive solutions and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies for our customers.

About the Role

The Service Technician is responsible for delivering high-quality technical service, installation, and ongoing support for laundry dosing systems and chemical applications. This role partners closely with customers to ensure optimal laundry performance, system reliability, and long-term customer satisfaction through proactive service and strong relationship management.

What You Will Do

• Install, commission, and maintain laundry dosing systems in accordance with company standards and safety guidelines.

• Perform preventive and corrective maintenance to ensure consistent system performance and chemical efficiency.

• Troubleshoot and resolve technical and application-related challenges in commercial and industrial laundry environments.

• Provide professional on-site technical support and application guidance to customers.

• Build and sustain strong customer relationships, acting as a trusted service and technical partner.

• Conduct regular service visits and follow-up actions to ensure customer satisfaction and system optimization.

• Maintain accurate service documentation, reports, and site records.

• Collaborate with internal teams to support service excellence and continuous improvement.

• Demonstrate flexibility to support customer needs, including working outside standard business hours when required.

What’s In It For You

• Opportunity to work in a field-based technical role with direct customer interaction.

• Exposure to professional laundry operations and advanced dosing technologies.

• A role that values technical expertise, customer engagement, and organizational excellence.

• Dynamic work environment requiring problem-solving and independent decision-making.

Minimum Qualifications

• 3–5 years of experience in servicing laundry dosing systems and laundry chemical applications.

• Working knowledge of installation, calibration, and maintenance of laundry dosing equipment.

• Demonstrated ability to manage customer relationships in a service-focused environment.

• Strong organizational skills and professional work behaviour.

• Willingness to work flexible hours based on operational and customer requirements.

Preferred Qualifications

• Local valid driving licence.

• Experience working with hotels, hospitals, or industrial laundries.

• Technical diploma or relevant vocational qualification.

• Strong analytical mindset with a practical approach to technical and application problem-solving.