Fitness Services Representative

EōS Fitness is looking for a Fitness Services Representative who will focus on our personal training packages for all our members. The ideal candidate must have the desire to become a proficient user of systems, possess excellent customer service skills, as well as the ability to multi-task in a fast-paced, and demanding work environment. EōS Fitness is expanding our team and implementing this new role to support all our current and future members! This person will report to our Membership Agreement Manager and will be based out of our office in Phoenix, Arizona.

Department: Operations

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities:

• Deliver high quality customer service to all our members.
• Answering and assisting with all member phone calls and emails.
• Assist the members with any billing questions or inquiries they may have.
• Support members with canceling their PT sessions when needed.
• Handle all customer feedback and partner with aligning departments.
• Process orders and collect payments.
• Submit FMX tickets needed to successfully perform duties on the job.

Qualifications:

• Prior call center experience or strong interest in the fitness industry is a plus.
• Minimum of 2 years Customer Service.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Excellent MS Office skills, particularly Excel
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Must live in the Phoenix, Arizona area.
• And, of course, someone who embraces our Core Values!

Requirements:

• Must have reliable transportation.
• Must be able to work a consistent schedule of five days between Monday and Saturday weekly.
• Must successfully pass background check.
• Ability to work in gym office; review, revise, create club paperwork; communicate with employees, members, and the public.
• Ability to access and operate company computer systems including preparing documents, enter data into computer system, read reports from a computer data base or email system.