Sr Analyst Pro Customer Engagement

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Senior Analyst plays a key role in driving Home Depot’s Pro growth strategy by shaping how insights and capabilities reach internal sales teams and Pro customers. As part of the Pro Capabilities Engagement (PCE) team, this role partners cross‑functionally to understand customer needs, identify growth opportunities, and design engagement strategies that increase awareness, adoption, and share of wallet.

Operating in an agile environment, the Senior Analyst owns initiatives end‑to‑end—from discovery through execution—to evolve how insights are prioritized, activated, and delivered. This includes modernizing outreach models, optimizing and testing communication channels, introducing new engagement approaches, and thoughtfully sunsetting legacy methods to maximize impact.

As analytics and AI‑enabled capabilities mature, the role integrates predictive analytics, personalization, and automation into scalable, real‑world engagement strategies. The focus is on delivering timely, relevant, and actionable insights that balance long‑term ecosystem evolution with measurable near‑term results.

Key Responsibilities:

• 30% Business Acumen - Subject matter expert for assigned initiative; Learn and report on best practices, industry standards, and requirements associated with assigned projects; Through independent judgement, develop solutions and recommend project or strategy planning and data utilization

• 20% Data Analysis - Identify, research and measure ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise

• 20% Effective Communication - Ability to create clear and accurate documents and presentations and ability to present and deliver to a wide variety of stakeholders

• 30% Project Management - Responsible for owning small to medium initiative-specific projects and reporting, prioritizing projects and tasks to ensure deliverables and goals are met or exceeded

Direct Manager/Direct Reports:

• This position typically reports to Manager or Sr. Manager

• This position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Experience leveraging artificial intelligence and advanced analytics tools to inform strategy, enhance decision‑making, and scale insight‑driven engagement approaches

• Working knowledge of Microsoft Office Suite

• Working knowledge of Tableau

• Working knowledge of presentation software (e.g., Microsoft PowerPoint)

• Demonstrated ability to collaborate and work effectively with cross-functional teams

• Ability to draw accurate conclusions from financial documentation

• Demonstrated project management skills

• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences

• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

• Excellent written and verbal communication skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented

• Collaborates

• Communicates Effectively

• Customer Focus

• Drives Results