About the role

Aplyr's Quick Take

This role is about managing relationships with Acronis partners and customers, ensuring their needs are met through project management and technical support. You'll be the go-to person for driving customer satisfaction and revenue goals, requiring a mix of technical knowledge and project management skills.

Good fit

Ideal candidates have over 3 years of experience in project management or as a technical account manager, preferably in software or systems integration. Strong communication skills and the ability to work collaboratively across teams are essential.

Worth noting

The role involves occasional international travel and requires fluency in French. It also emphasizes a proactive approach to customer engagement and feedback, which may appeal to those who enjoy relationship-building.

Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload, we’ve built the industry’s only all-in-one solution.

In this role you will be a Single Point of Contact for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving Monthly Recurring Revenue goals. The role requires ability for occasionally travel, including internationally.

WHAT YOU'LL DO

Develop responses to RFIs and RFPs, technical & commercial proposals to prospective customers’ requirements.
Develop PSA and SOW in collaboration with Sales and Legal teams.
Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work.
Work with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages.
Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required.
Review customer’s implementation and integration plans and make recommendations in line with best practices.
Present new product functionality, engage customer in evaluation of new product releases.
Keep track of customer run rates, develop remediation plan in case of negative dynamics. Work with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requests.
Update customer on regular basis about progress of work on support cases, incidents, and features request.
Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports.
Provide feedback to Acronis Product Management teams based on customer requirements.
Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period.
Manage internal organization development projects, ensure consistent execution and reporting.

WHO WE’RE LOOKING FOR

3+ years in Project Manager or Technical Account Manager role in a software or systems integration company.
3+ years of technical hands-on experience in the following areas : SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI
IP network design/administration
DC/infrastructure design/operations, DBs administration
Server administration
Dashboards/reports
Python scripting (advantage)
Excellent communications, interpersonal, and presentation skills.
Excellent business analysis, project, risk, and relationship management skills.
Ability to interact and communicate with multiple stakeholders, including C-level.
Fluent written and spoken French and English.

*Please submit your resume and application in English

WHO WE ARE

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success.

OUR INTERVIEW PRACTICES

To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style, and we value authentic, real-time interaction.

Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Aplyr's read

Acronis is a key player in cyber protection, attracting tech-savvy professionals passionate about data security and innovative backup solutions.
Synthesized from recent postings & public sources

What's promising

•Acronis offers a diverse range of roles, indicating growth and opportunity for career advancement.
•The company is a leader in cybersecurity, a sector with increasing global importance and demand.
•Acronis invests in cutting-edge technologies like machine learning and threat detection, appealing to tech enthusiasts.

What to watch

•The cybersecurity market is highly competitive, posing challenges for sustained differentiation.
•Rapid technological advancements require continuous learning, which may be demanding for some employees.
•Limited public information about company culture and work-life balance may concern potential applicants.

Why Acronis

•Acronis combines cybersecurity with data protection, offering comprehensive solutions beyond traditional backup services.
•The company emphasizes innovation in threat detection, setting it apart in the cybersecurity landscape.
•Acronis's global presence allows for diverse career opportunities across various regions and specialties.

Aplyr’s read is generated by AI from public sources. Was it useful?