About the role

Aplyr's Quick Take

This role is about improving the customer experience by analyzing feedback and identifying pain points. You'll work closely with various teams to implement changes that enhance customer satisfaction, focusing on metrics like NPS. It's primarily an individual contributor role with a strong emphasis on data and collaboration.

Good fit

Ideal candidates will have experience in customer experience or a related field, with strong analytical skills and a proactive approach. A collaborative mindset and the ability to communicate effectively across teams are essential.

Worth noting

The role emphasizes a data-driven culture and continuous improvement, which may appeal to those who thrive in dynamic environments. However, the spec is vague on day-to-day responsibilities, which could lead to uncertainty about the workload.

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

As a Customer Experience Development Professional, you will be central to enhancing the end-to-end customer journey with a focus on NPS and quality. You will act as the voice of the customer, mapping experiences, identifying pain points, and turning feedback into actionable improvements. Your role combines proactive solution design, competitor benchmarking, and KPI tracking to ensure a continuous “customer-first” approach across the company.

Skills & Tags

go ai data product design marketing

Aplyr's read

Trendyol Group is a dominant e-commerce force in Turkey, attracting diverse professionals from logistics to fintech, all driving innovation and growth.
Synthesized from recent postings & public sources

What's promising

•Trendyol is the largest e-commerce platform in Turkey, offering significant market influence and growth opportunities.
•The company invests heavily in technology and innovation, enhancing its logistics and fintech capabilities.
•Trendyol's expansion into fintech services offers new career paths for tech-savvy professionals.

What to watch

•The competitive e-commerce market in Turkey poses challenges for maintaining market share.
•Rapid expansion may lead to operational inefficiencies and increased pressure on logistics.
•Dependence on the Turkish market could limit global growth potential and diversification.

Why Trendyol Group

•Trendyol Express enhances delivery efficiency, setting it apart in logistics management.
•The company's focus on fintech services diversifies its business model beyond traditional e-commerce.
•Trendyol's strong local brand recognition in Turkey provides a competitive edge over international players.

Aplyr’s read is generated by AI from public sources. Was it useful?