About the role
As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.
This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.
What You'll Do:
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform
What We're Looking For:
- 5+ years of experience in Enterprise Customer Success Management
- Experience in the Travel or Expense management industries is a must.
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Fluent in English.
- Bachelor’s degree preferred or similar working experience.
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
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Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Aplyr's read
Navan streamlines business travel and expense management, attracting tech-savvy professionals seeking to innovate in travel technology.
What's promising
- •Navan's platform simplifies complex travel and expense processes, enhancing user experience.
- •Recent hiring of engineering and strategy roles indicates growth and investment in innovation.
- •Focus on specialty travel shows adaptability to diverse business needs.
What to watch
- •Highly competitive travel tech market may pressure Navan's growth.
- •Limited public information about financial health raises questions for potential employees.
- •Rapid expansion could strain company culture and resources.
Why Navan
- •Navan integrates travel booking and expense management into a single platform.
- •Strong emphasis on user-friendly technology differentiates Navan in the travel sector.
- •Specialty travel roles suggest a focus on niche market segments.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Navan
Navan is a travel and expense management platform that simplifies business travel and expense reporting for companies.
