Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role purpose

• Provide end-to-end site facilities leadership on multiple sites
• Ensure services and operations meet agreed standards, budget, regulatory obligations and client  expectations.
• Create positive, inclusive workplace experience while managing operational risk.

Key responsibilities

1) Leadership & people management

• Line manage team members, set clear objectives and coach performance.
• Build a high-performing team culture focused on service, safety and on time delivery
• Allocate resources, manage coverage, and ensure resilience for absences and peak demand.

2) Facilities service delivery (operations)

• Own day-to-day facilities performance: maintenance, cleaning, security interface, mailroom, catering/pantry, waste, reception/front-of-house (as applicable).
• Ensure planned preventive maintenance is delivered and that reactive issues are prioritized and resolved quickly.
• Oversee minor works, small refurbishments and moves/changes; coordinate with building management where relevant.
• Manage site standards through inspections and structured defect/action tracking.

3) Vendor & contract management

• Manage supplier relationships and performance against SLAs/KPIs; run service reviews and drive corrective actions.
• Validate service delivery, approve invoices in line with controls, and support tendering/renewals where required.
• Ensure contractor management is robust (inductions, permits to work, review, supervision and sign-off).

4) Health, safety, security & compliance governance

• Accountable for local delivery of H&S controls (risk assessments, incident management, statutory checks, audit readiness).
• Ensure fire life safety routines are executed (drills, checks, emergency arrangements) and actions close on time.
• Partner with security stakeholders to ensure safe access/visitor processes and appropriate incident escalation.
• Maintain strong government records and ensure compliance with internal policies and local regulations.

5) Budget, cost control & reporting

• Manage site OPEX within budget; forecast spend, track variances and drive value-for-money.
• Produce operational reporting (SLA attainment, ticket trends, audit actions, risk items, key outages).
• Identify efficiencies (demand reduction, asset reliability improvements, smarter scheduling).

6) Stakeholder management & communication

• Act as the primary facilities point of contact for leadership, local business teams and support functions.
• Communicate planned works, disruptions and service updates clearly; manage expectations and resolve escalations.
• Build effective relationships with property managers and external authorities as needed.

7) Continuous improvement & sustainability

• Drive root-cause analysis for recurring issues and implement preventive fixes.
• Support sustainability goals: energy/water reduction, waste diversion, responsible sourcing and colleague awareness.
• Contribute to workplace experience improvements

Typical deliverables / KPIs

• SLA and customer satisfaction results (including reduction in repeat incidents)
• Safety and compliance outcomes (audit results, timely closure of actions, contractor compliance)
• Budget adherence and measurable cost optimization
• Planned maintenance completion rates and asset uptime
• Quality and timeliness of governance documentation and risk escalation

Skills and experience (typical)

• Strong facilities operations background across multi-service environments with 5 – 10 years’ experience at management level
• Proven vendor/contract performance management and escalation handling
• Working knowledge of H&S management and contractor controls
• Financial discipline (budgeting, forecasting, invoice control)
• Clear, confident communication; able to influence stakeholders and manage difficult priorities
• Comfortable with helpdesk systems, reporting and data-driven decision-making

Location:

–Kuala Lumpur, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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