About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.

We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 100+ employees in under two years across our NYC headquarters and Santa Barbara office.

In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.

About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue—all at a speed and consistency unmatched by human call centers.

We’ve expanded to 85 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.

We’re serving the largest brands in home services, and grew 10x in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

The Role

We’re looking for a Product Designer to help shape the core Avoca product experience end-to-end. You’ll work closely with Product, Engineering, and Go-To-Market teams to design intuitive, scalable workflows for complex, high-impact use cases.

This is a high-ownership role where you’ll influence product direction, not just execution. You’ll be responsible for turning ambiguity into clarity and shipping experiences that customers rely on in mission-critical moments.

This role is ideal for a designer who thrives in fast-moving environments and wants real product impact.

What You’ll Do

• Design end-to-end product experiences across Avoca’s core platform, from early concepts to polished execution

• Partner closely with Product Managers to define problems, explore solutions, and ship impactful features

• Translate complex workflows and AI-driven systems into intuitive, user-friendly interfaces

• Conduct user research, usability testing, and customer interviews to inform design decisions

• Create wireframes, prototypes, and high-fidelity designs that clearly communicate intent to Engineering

• Collaborate with Engineering to ensure high-quality implementation and iteration post-launch

• Help establish and evolve Avoca’s design system, patterns, and UX standards

• Balance speed and quality in a fast-paced, high-growth environment

What You’ll Bring

• 3–6+ years of experience as a Product Designer on B2B SaaS products

• Strong portfolio showcasing end-to-end product thinking and shipped work

• Experience designing complex workflows, dashboards, or enterprise tools

• Strong UX instincts paired with solid visual design skills

• Comfort working cross-functionally with Product, Engineering, and stakeholders

• Ability to take ambiguous problems and turn them into clear, usable solutions

• Bonus: Experience with AI-powered products, vertical SaaS, or enterprise platforms

Who You Are

• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.

• Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.

• Autonomous, self-directed, and comfortable working with ambiguity.

• A proactive and effective communicator.

• You are collaborative, organized, and efficient.

• Eager to work in person at our NYC office full time.

Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.