Technical Project Manager - E-mail/CRM

Technical Project Manager
Must have e-mail / CRM experience
Hybrid, 6 month contract with the potential to extend
Must be based in the San Francisco Bay Area

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

As a Technical Project Manager, you will be responsible for building strong relationships with internal departments, to understand their challenges and to provide strategic technical solutions.

You will be working closely with DEPT, as well as client Design, Engineering, Analytics and Growth teams to ensure successful delivery on technical e-mail projects.

WHAT YOU’LL DO:

• Partner directly with OpenAI Design, Engineering, Analytics and Business teams on lifecycle e-mail programs
• Act as a POC with many different internal teams, both technical, product and operational
• Drive execution/own end-to-end project management for e-mail campaigns: intake, prioritization, launch readiness, QA, and post-launch analysis
• Independently coordinate cross-functional dependencies to ensure on-time, high-quality launches
• Improve and standardize e-mail operating processes (campaign intake, briefing, approvals, QA, reporting, learnings)
• Drive continuous process improvements to reduce manual work and execution friction
• Log all email in flights/requests and flag if new requests are redundant
• Ensure all design templates are aligned - carry out audit as needed
• Standardize post-campaign reporting and learning reviews to inform future iterations
• Support infrastructure improvements with OpenAI Eng/Analytics to close known gaps (i.e e-mail segmentation exclusions, standardization of queries, ensuring data freshness)

WHAT YOU BRING:

• Possess a technical background - comfortable speaking with engineers on a daily basis
• Up-to-date with current technical trends, tools and software
• SQL knowledge is mandatory
• Confident and accomplished communicator, able to build rapport with stakeholders at all levels
• Ability to work under pressure - meet and manage deadlines with ease and efficiency
• Ability to communicate effectively with teams, giving guidance and feedback

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and