About the role
Join Our Team
In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.
About this Position
The Customer Service Representative 1 works in the Field Compensation department delivering exemplary customer service to Primerica agents. The candidate recognizes priority situations, understands when and how to notify appropriate parties, performs all corrections identified during call, and documents all research findings thoroughly. The candidate addresses verbal and written inquiries pertaining to commissions. In addition, the candidate will identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner.Responsibilities & Qualifications
Hours: Monday – Friday: 9am -6pm
Salary: 30,000 - 33,000 Based on experience
This is a hybrid role in Duluth, Georgia.
This role is not eligible for sponsorship.
QUALIFICATIONS, SKILLS AND ABILITES:
- Minimum 3 year of call center customer service experience is a plus
- Minimum high school diploma or GED
- Excellent PC skills
- Intermediate skills in Microsoft Word
- Excellent verbal and written communication skills
- Excellent customer service skills
- Attention to detail
- Ability to maintain knowledge of company’s products and procedures
- Ability to work under pressure and communicate professionally with irate customers
- Strong problem solving and decision making skills
- Ability to organize and present facts in a clear and concise manner in both speech and correspondence
- Ability to handle high-volume calls
Additional information :
This position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.
FLSA status:
This position is exempt (not eligible for overtime pay):
Our Benefits:
Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Aplyr's read
Primerica focuses on providing financial services to middle-income families, with a diverse range of roles supporting its mission to enhance financial security.
What's promising
- •Primerica has a strong focus on serving middle-income families, a niche often underserved by larger financial institutions.
- •The company offers a variety of roles, indicating opportunities for career growth and skill diversification.
- •Primerica's business model includes a wide range of financial products, providing stability and multiple revenue streams.
What to watch
- •Primerica's commission-based sales model may lead to high turnover and pressure on sales staff.
- •Limited public information about employee satisfaction and company culture makes it hard to gauge workplace environment.
- •The financial services industry is highly regulated, which can lead to compliance challenges and operational constraints.
Why Primerica
- •Primerica's focus on middle-income families differentiates it from competitors targeting higher-net-worth individuals.
- •The company's multi-level marketing approach is uncommon in the financial services industry.
- •Primerica's extensive training programs aim to develop financial literacy among both employees and clients.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Primerica
Primerica is a financial services company that provides a range of products including term life insurance, mutual funds, and other financial services aimed at middle-income families.
