About the role
JetBrains is a leading software company. For over 25 years, we have strived to make the most effective developer tools on earth. Our tools accelerate production, empowering developers and teams worldwide to grow, discover, and create.
YouTrack is a project management tool used by more than 100,000 teams worldwide. In recent years, YouTrack has seen steady growth in both revenue and customer adoption. We continue to actively develop YouTrack and have a strong roadmap ahead.
The YouTrack Marketing and Business Development team is seeking a German-Speaking Customer Success Engineer. You’ll be responsible for cultivating relationships with our small, mid-sized, and enterprise customers, as well as for helping our partners develop their capabilities to deploy YouTrack successfully, both in the DACH region and worldwide.
As part of our team, you will:
- Provide technical guidance and pre-sales engineering assistance to potential new customers.
- Provide onboarding sessions for new customers and technical training for existing ones.
- Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
- Manage existing large accounts and work proactively to retain and develop them.
- Act as a liaison between customers and the product team.
- Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.
We’ll be excited to have you on our team if you:
- Have at least three years of customer-facing experience in project management, software development, or a related discipline.
- Can speak and write English fluently, as it is the preferred language of communication with customers, partners, and the team.
- Have strong interpersonal communication skills, both verbal and written.
- Are comfortable giving both in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
- Have a technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field.
- Are able to work efficiently and independently in a distributed team.
- Have a proven track record of building and developing relationships in the B2B sphere.
- German language skills would be a plus, but they are not mandatory.
#LI-REMOTE
#LI-JP1
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
Aplyr's read
JetBrains is a leader in intelligent development tools, attracting tech-savvy professionals passionate about enhancing developer productivity and innovation.
What's promising
- •JetBrains' tools like IntelliJ IDEA are industry standards, widely adopted by developers.
- •The company is at the forefront of AI integration in development tools.
- •JetBrains offers a diverse range of roles, from AI to product management.
What to watch
- •JetBrains faces intense competition from other development tool providers.
- •The company's rapid growth may lead to internal communication challenges.
- •Limited public information about JetBrains' workplace culture and employee satisfaction.
Why JetBrains
- •JetBrains emphasizes intelligent automation in developer tools, setting it apart.
- •The company has a strong focus on AI-driven product development.
- •JetBrains supports a wide array of programming languages, enhancing developer flexibility.
Aplyr’s read is generated by AI from public sources. Was it useful?
About JetBrains
JetBrains is a software development company known for creating intelligent development tools that streamline programming and enhance productivity. Their products, such as IntelliJ IDEA and PyCharm, are widely used by developers around the world, significantly impacting the software development landscape.
