Relationship Manager, Manufactured Communities

The Work.

• Work closely with Credit, Operations, Construction, and Valuations teams to facilitate a seamless process and deliver an exceptional customer experience.
• Oversee client onboarding, setting expectations around loan structure, due diligence, and closing timelines
• Coordinate workflow across Credit, Underwriting, Construction, and Operations to ensure efficient execution of loans.
• Lead periodic team huddles to actively manage opportunities in the Sales POD pipeline, ensuring timely receipt of borrower, property, and operational information (e.g., rent rolls, utility structures, park-owned homes, and occupancy data).
• Effectively communicate Ascent’s value proposition to existing and prospective borrowers.
• Collaborate with Loan Officers, Sales Management, and Credit teams on loan/deal analysis, structuring, packaging, pricing, and borrower approvals, incorporating MHC-specific underwriting factors.
• Structure loans for existing borrowers, ensuring alignment with credit standards and risk considerations unique to manufactured housing communities.
• Assist Loan Officers in presenting new loan opportunities and borrower approval packages, including analysis of sponsor experience, community performance, and operational risk factors.
• Develop a strong understanding of each borrower’s portfolio and assist with portfolio performance, risk monitoring, and issue resolution.
• Manage the collection of borrower financials and property-level reporting such as occupancy trends, tenant turnover, infrastructure condition, and capital improvement needs.
• Oversee post-closing requirements, including covenant compliance, loan extensions, modifications, and annual renewals, ensuring alignment with asset performance.
• Monitor borrower exposure, loan performance, interest reserves, and servicing updates, partnering with Credit to ensure timely payments and risk mitigation.
• Maintain consistent communication with borrowers, including sponsors and owner-operators to foster long-term relationships and identify growth opportunities.
• Participate in industry networking activities, including conferences and events focused on manufactured housing and related sectors.
• Perform other functions and assist with additional projects as assigned by Sales or Credit/Risk Management.

Your Skills and Experience.

• 5+ years of experience in construction, bridge, or business purpose lending, with exposure to manufactured housing communities or similar asset classes preferred.
• Bachelor’s degree or equivalent experience preferred.
• Ability to obtain a California Real Estate license is preferred.
• Strong understanding of manufactured housing community operations and underwriting
• Proven experience in a sales and client relationship management environment, working with sponsors and owner-operators.
• Excellent customer service skills with strong attention to detail
• Strong verbal and written communication skills, with the ability to engage sophisticated borrowers and stakeholders.
• Advanced knowledge of Excel, PowerPoint, CRM systems, and financial analysis tools.
• Self-motivated with the ability to work independently and take ownership of responsibilities.
• Ability to multi-task and operate effectively in a fast-paced, collaborative, and evolving environment.
• Experience negotiating and reviewing loan documentation is highly preferred.

The Pay

• Salary for this role is $140,000-$175,000 annually plus eligibility for a 20% bonus.

The Work Environment

• This role works on-site from Ascent's Encino office, Monday - Thursday (Fridays are work-from-home).
• Full-time, 40 hours per week; must be available for occasional overtime.
• Some nights and weekends required.