About the role

Aplyr's Quick Take

This role is about leading the strategy for learning and knowledge management platforms at Cigna. You'll be responsible for defining business needs, influencing technology priorities, and ensuring effective adoption of these platforms across operations. It's a senior-level position that involves collaboration with various stakeholders and requires a mix of strategic thinking and operational oversight.

Good fit

Ideal candidates have extensive experience in learning and knowledge management, preferably in a healthcare or corporate environment. Strong leadership skills and the ability to work cross-functionally are essential, along with a background in technology integration.

Worth noting

The salary range is quite broad, suggesting flexibility based on experience. The role emphasizes the use of emerging technologies like AI and machine learning, which could be a unique opportunity for those interested in innovative solutions.

Reporting to the Operations Enablement Managing Director, the Director, Learning, Knowledge Management and Platform Enablement leads the business strategy for learning and knowledge management platforms and tools while also leading the knowledge management function. This role defines what the business needs from its learning and knowledge platforms, translates those needs into clear requirements, and helps ensure those platforms strengthen advocate readiness, knowledge usability and adoption, and operational performance across Customer Operations and Coverage Review Operations.

The Director serves as the business owner for learning and knowledge management strategy, requirements, governance, adoption, and measurement. This role partners closely with product and technology teams to influence platform priorities, ensure the needs of the operations are reflected in the roadmap, and deliver practical, scalable capabilities that improve knowledge usability and adoption, strengthen readiness, and support operational excellence.

This role involves collaborating with senior leadership and cross-functional partners to identify business needs, shape the future direction of learning and knowledge platforms, leverage emerging technologies, and build a more consistent, usable, and scalable knowledge management operating model.

KEY RESPONSIBILITIES:

Shape and lead the business strategy for learning and knowledge management platforms and tools, including requirements, governance, adoption, and measurement, while influencing roadmap priorities needed to support advocate readiness and operational performance.

Partner with executive leadership, cross-functional stakeholders, product teams, and technology partners to translate enablement needs into clear platform requirements, influence prioritization, and align solutions to business outcomes.

Design and advance platform capabilities that improve how learning and operational knowledge are created, accessed, governed, and applied, including the practical use of emerging technologies such as artificial intelligence and machine learning.

Lead the knowledge management function, including governance, content lifecycle standards, taxonomy, search and findability requirements, and business ownership of the knowledge experience.

Use data, analytics, and platform insights to monitor adoption, usability, and effectiveness of learning and knowledge platforms, and drive continuous improvement in partnership with the teams that support enabling tools.

Stay current with industry trends and advancements in learning technologies, knowledge management practices, and platform innovation to keep the organization’s approach modern, practical, and effective.

Foster a culture of continuous learning, knowledge sharing, and operational discipline across the organization, emphasizing practical use of technology to support performance.

QUALIFICATIONS:

Bachelor’s degree is strongly preferred, post graduate degree or professional certifications (preferred)

8+ years of progressive leadership experience in learning and development, knowledge management including enabling technologies

Strong knowledge of AI capabilities and their application across learning and knowledge management environments required

Strong understanding of learning and knowledge management platforms, governance practices, content operations, and vendor landscape, with the ability to partner effectively with product and technology teams

Demonstrated ability to shape business requirements, influence technology direction, and build scalable capabilities across learning and knowledge management environments

Strong executive presence with a track record of effectively engaging with a broad range of high-level stakeholders

Strategic and analytical mindset with an enterprise focus

Demonstrated influence within complex, highly matrixed, innovative and evolving cultures

Courage and willingness to constructively challenge the status quo

Lead with empathy and supports the whole-self mentality

Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; St. Louis, MO; and Scottsdale, AZ.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 149,300 - 248,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Aplyr's read

Cigna is a global health services leader, attracting professionals dedicated to advancing healthcare solutions and improving patient outcomes worldwide.
Synthesized from recent postings & public sources

What's promising

•Cigna's diverse roles offer opportunities across healthcare, technology, and customer service sectors.
•The company's global presence allows for international career growth and mobility.
•Cigna invests in innovative health solutions, fostering a forward-thinking work environment.

What to watch

•The healthcare industry faces regulatory challenges that may impact Cigna's operations.
•Cigna's large size can lead to bureaucratic processes that slow decision-making.
•Limited public information about Cigna's internal culture and employee satisfaction.

Why Cigna

•Cigna's integration of Evernorth enhances its healthcare service offerings.
•The company emphasizes innovation in health technology and AI enablement.
•Cigna's focus on military and veteran partnerships sets it apart in healthcare services.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Cigna

Cigna

cigna.com

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Cigna Healthcare is a global health services company dedicated to improving the health, well-being, and peace of mind of those they serve. They offer a wide range of health insurance products and services, including medical, dental, behavioral health, pharmacy, and disability insurance.