Product Manager – Patient Experience

Confirmed live in the last 24 hours

New Era Technology

Remote

Posted March 16, 2026

Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

SUMMARY

The Product Manager for UE Patient Experience executes the product vision and strategy for priority web properties. This role leads cross-functional teams to deliver integrated, customer-first digital experiences that support users throughout their health journey. The manager is accountable for solving customer problems and delivering measurable business outcomes by leveraging CX principles, Voice of the Customer (VoC), and UX testing.

HIERARCHY

Reports directly to the Sr. Director, Group Product Manager at a global pharma company.

PRIMARY DUTIES