Technology Consultant

G'day!

We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back. 

Why is ServiceRocket the place for you

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 

- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunity/process around outsourced solutions, systems integration or other proprietary tools.

What you’ll be doing

- Design, develop, and implement high-quality solutions including architectural system design

- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements

- Provide experienced guidance, feedback, and recommendations to customers based on established best practices

- Support the roll-out, adoption, and scaling of provided solutions for customers

- Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship

- Advice on internal tools and processes as a senior member of the technical team

- Promote yourself as a subject matter expert and valued member of the community

- Assist with proposal development and statement of work definitions

- Engage with potential customers on sales calls as a technical resource, advising on product solutions

What you’ll bring to the table ‍

- Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines

- 1-3 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions

- Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)

- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills

- Excellent analytical skills with the ability to take a holistic view across a range of domains

- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions

- Excellent communication skills, including workshop facilitation, written and verbal communication

- Experience with Agile development methodologies

- Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills

- Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)

- Familiarity with ITIL and ITSM principles

- Experienced in UAT testing and test use-case development

- Knowledge of cloud technologies

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