About the role
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Role:
In this pivotal role, you'll partner directly with our Head of Logistics & Industrial to drive operational excellence and enable broker productivity through efficient business support infrastructure. You'll lead the transformation of administrative operations while serving as the CRM subject matter expert for our New Zealand Logistics & Industrial team.
Snapshot of responsibilities:
Lead operational efficiency improvements by leveraging automation, AI-enabled software, and strategic delegation to JLL Business Services offshore team
Serve as CRM superuser for team platforms, driving adoption, data quality, and training across the L&I team
Own end-to-end marketing campaign execution using modern platforms (Eloqua, CampaignTrack) to deliver market-leading collateral and generate qualified leads
Coordinate agency contract and deal paperwork processes, working with legal, finance, and JBS to ensure quality standards
Manage compliance with REA licensing, AML/CFT requirements, and JLL financial/legal obligations across all L&I operations
Oversee debtor reporting, invoice approval workflows, and monthly expense reconciliation in partnership with finance
Collaborate with Head of Operations L&I AUS and local operations leaders to align NZ operations with broader ANZ platform standards
Support onboarding/offboarding processes for L&I team members in collaboration with HR, IT, and operations
Maintain team social media presence and coordinate client events to enhance market visibility
Provide backup support for other Agency Business Support Administrators during leave periods
Support the team with day-to-day administrative requirements, including invoice and expense management, preparation of reports and maintaining of team works in progress
Benefits:
Waterfront CBD office with access to Commercial Bay and multimodal transport
26 weeks paid parental leave for Primary Carer
Employee Assistance Program
Private Health Insurance discounts
Gym & wellbeing discounts
What you will bring:
Minimum 3-5 years in business support, operations coordination, or marketing coordination within corporate environments (commercial real estate or professional services highly desirable)
Proficiency in CRM platforms, or demonstrated ability to rapidly achieve expert-level competency in complex database systems
Advanced skills in Microsoft Office suite (Excel, Word, PowerPoint, Outlook, Nitro Pro)
Working knowledge of email marketing tools (Eloqua preferred), campaign management systems, and social media platforms
Exceptional attention to detail and accuracy in data management with strong written communication skills
Process improvement mindset with ability to analyse workflows and design efficiency solutions
Proficiency or genuine interest in exploring and implementing AI tools to enhance productivity
Proven ability to master new systems rapidly, troubleshoot independently, and provide constructive user feedback
Experience coordinating with offshore or virtual teams advantageous
Ability to understand and prioritize requirements from commissioned broker teams
Tertiary qualification in Business Administration, Marketing, Communications, or related field preferred but not essential
What to expect from us:
Join a global leader in commercial real estate with access to unparalleled resources, industry network and professional development to strengthen your reach
Leverage our cutting-edge technology, market intelligence, and industry expertise
Be part of a diverse and inclusive team that fosters collaboration, innovation, and excellence regardless of gender, ethnicity, age or experience
Competitive compensation package, including extensive employee benefits
We continue to offer industry-leading employee experience and growth opportunities through our Shared Behaviours:
Be Present – physically, mentally, and with vulnerability
Smile on Your Dial – positive energy and mindset
Give Time – nothing valuable can be lost by taking time
Honour Our Potential – unity is strength, and the cooperation of many minds makes us better
Seek Your Heat – provide space for others to grow and be open to providing and receiving feedback
Never Above, Always Beside – talent will get you in the door, but character will keep you in the room
Please apply today, quoting job reference number REQ513707.
Location:
On-site –Auckland, New ZealandIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Skills & Tags
Aplyr's read
JLL is a leading global real estate services firm, attracting professionals in property and investment management with a focus on innovation and sustainability.
What's promising
- •JLL offers diverse career opportunities in global real estate services.
- •The company is committed to sustainability and innovation in property management.
- •JLL's global presence provides employees with international career growth prospects.
What to watch
- •Real estate market fluctuations can impact job stability at JLL.
- •High competition in the industry may limit rapid career advancement.
- •The global nature of the company may require frequent travel or relocation.
Why JLL
- •JLL's focus on technology-driven solutions sets it apart in real estate services.
- •The firm emphasizes sustainability, aligning with global environmental goals.
- •JLL's extensive global network offers unique international project opportunities.
Aplyr’s read is generated by AI from public sources. Was it useful?
About JLL
JLL (Jones Lang LaSalle) is a global commercial real estate services firm specializing in property and investment management, providing services to clients worldwide.
