Growth Account Manager

Growth Account Manager - Direct Sales

This is an in-office position (Monday-Friday) in our Greenwood Village, CO. 

What you get to do!

• You serve as an advisor and SumUp brand ambassador to our merchants
• Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
• Have a proven track record to mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s business
• You thoroughly understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
• Consistently meet and exceed success metrics, including revenue and retention  Able to connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
• Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
• Identify opportunities for merchants to consume additional products and services
• You contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
• Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing,Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance
• Help report on any themed merchant issues or opportunities with our products
• Continuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activities

What we're looking for:

• Have 1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)
• Strong desire to achieve top results with a personable, positive “can-do” demeanor with a consistent record of success in a sales environment.
• You’re curious, patient and persistent to solve issues
• You love to help, support, and solve problems for merchants and have a positive work attitude
• Focused, reliable self-starter with ability to prioritize effectively
• You have significant Salesforce experience - specifically with SF case management
• Excellent written/verbal communication skills in English, and Spanish is a plus
• Want to be in the office Mon - Fri
• You’re organized and keep a cool head even in any potential stressful situations
• You’re able to appropriately manage multiple tasks with varying levels of complexity and priority
• You’re comfortable using a smartphone, tablet and computer
• You love to communicate while being empathetic, concise, and patient with our customers
• You are able to multitask and prioritize responsibilities
• A love for small business and merchant success 

Who we are:

Business owners are at the heart of everything we do at SumUp, which is why we create powerful, easy-to-use financial solutions to help them. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love. 

SumUp is a global financial technology company that allows businesses of all sizes to manage their business and accept payments both in-store and online. Named as Europe’s fastest-growing company in the Inc. 5000, SumUp supports over 4 million merchants globally and operates in 36 markets across Europe, the U.S., South America, and Australia. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes, SumUp is the partner of choice for small businesses from every walk of life.

Compensation

• Base salary ($45K) + uncapped commissions (OTE ~ $60-70K)

Benefits & More:

• We’re a truly global team of 4000+ people from 60+ countries, working to help small businesses across 3 continents.
• Startup environment and small, cross-functional teams 
• A full suite of benefits including medical, dental and vision
• 22 days vacation days & 8 sick days plus 11 paid holidays
• 401(K) employer match and paid parental leave
• One month of sabbatical after every 3 years of employment

SumUp encourages you to apply even if you don’t meet all requirements for the position.  SumUp believes in supporting candidates and employees throughout their career journey so we encourage you to apply.  SumUp is committed to a diverse, equitable and inclusive workplace.

SumUp is committed to fair and equitable compensation practices. The compensation for this position is $21.63 hourly for all hours worked (45k + monthly bonus commissions opportunity -uncapped). Compensation will be finalized by the candidate's relevant work experience, skills, certifications and geographic location.

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