Product Manager (Workers Comp)

Job Summary:

The Workers Compensation Product Manager (WCPM) focuses on ISC’s new Workers Comp Segment.  The WCPM works closely with the underwriting business unit leaders, the company’s technology team, and the company’s finance and executive management to optimize MGA gross margin for the assigned insurance programs through premium production, loss ratio management and operational efficiency.  The WCPM has a thorough and comprehensive understanding of the coverages, rating mechanisms, business processes, regulations, reporting requirements and systems and data for the assigned programs.  The WCPM serves as a subject matter expert for policy data archived, transformed and reported using ISC’s data warehouse and business intelligence tools. The WCPM reports to the Assistant Vice President of Product Management & Actuary.

Position Responsibilities:

• Develop and maintain product scorecards to monitor key product performance indicators (conversion, mix, rate adequacy, etc). Evaluate scorecards to identify trends in program performance, opportunities, and actionable recommendations and compile results to share with Business Unit leaders and company management.
• Report premiums, losses and loss triangles. Prepare data for external actuaries and rate filings.  Monitor loss development.  Analyze premiums and losses for trends and segmentation opportunities with appropriate considerations for statistical credibility and loss development maturity.
• Subject Matter Expertise on insured policy and claim data acquired by ISC and partner systems, including data retention and storage and reportability and visualization using ISC data warehouse and reporting tools. Working knowledge of statutory reporting requirements for policies and claims. Use SQL, Python or other analytical applications to acquire, summarize and report policy, premium and loss data.  Use data and information for reporting and analysis to develop insights and unearth opportunities.  Use platform data to improve process efficiency and automation.
• Subject Matter Expert on W/C state laws and regulations affecting policy and claims operations and compliance reporting.
• W/C domain subject matter expert involved with policy admin systems installation and configuration.
• Work with underwriting business unit leaders to manage the rating plans, including bureau rates loss costs and multipliers/modifiers. Monitor rating bureaus for promulgated changes.  Monitor and summarize premium and exposure trends and underwriter discretionary rating activity at the portfolio level.  Analyze program metrics, underwriting insights and market environment to identify price segmentation opportunities.  Lead the implementation efforts in conjunction with the Tech team.
• Work with underwriting business unit leaders to manage the policy forms kits, including bureau, carrier-specific and proprietary policy forms and applications. Lead the implementation efforts in conjunction with the Tech team.
• Work with underwriting business unit leaders and tech team to identify and describe requirements to streamline, structure and automate new and renewal underwriting and policy issuance processes applicable to agents or underwriters. Evaluate third-party data sources which may improve process efficiency or risk assessment.
• Work with ISC tech team to ensure loss runs from claims TPAs are properly ingested, archived and reported.
• Develop a detailed understanding of key competitors and market segments. Evaluate ISC competitive advantages