Advisor II, B2B Sales

Job Title:

Advisor II, B2B Sales

Job Description

The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

Essential Functions / Core Responsibilities

• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed

• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Clarify customer requirements, probe for understanding

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

Requirements

• Malaysian citizen

• Minimum 2-3 years of experience in upselling sales within a Customer Service or Customer Support environment (experience in fintech, banking, credit card or insurance industry is preferred)

• Experience supporting customers via calls and live chat

• Strong command of English (spoken and written) to support the ANZ market

• Ability to perform basic technical troubleshooting; familiarity with hardware, software, or networking is a plus (training provided)

• Strong problem-solving skills with good attention to detail

• Customer-focused mindset with the ability to handle queries professionally and patiently

• Ability to multitask and work effectively in a fast-paced, KPI-driven environment

• Able to work independently as well as part of a team

• Flexible and willing to work rotating shifts

• Willingness to learn and obtain relevant technical certifications

Privacy and Information security

• Adhere security requirements in the process.

• Protect the privacy of personal information.

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

• Working Arrangement: Fully on-site

• Working Hours: Monday to Sunday rotational shifts, with 2 days off, Anytime between 8 AM-7 PM (AU time) = 6 AM-5 PM (MY time)

• Office Location: Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Federal Territory of Kuala Lumpur

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted.

Location:

MYS Kuala Lumpur Sentral - NU Tower 2 - Level 9 &10

Language Requirements:

English (Required)

Time Type:

Full time