About the role

Aplyr's Quick Take

This role is primarily about leading tours of Full Sail University's facilities for prospective students and guests. You'll be the face of the university, providing information and engaging with visitors, while also handling some administrative tasks and mentoring student guides. It's an individual contributor role focused on customer service and presentation skills.

Good fit

Ideal candidates are personable, have 1-3 years of customer service experience, and enjoy public speaking. A background in education or the entertainment media industry would be beneficial, along with a strong ability to engage diverse audiences.

Worth noting

The role requires a valid Florida driver's license and a clean driving record, which may be a dealbreaker for some. The emphasis on mentoring suggests opportunities for leadership development, even though this is not a formal management position.

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Admissions Tour Guide conducts comprehensive tours of our educational facilities and acts as University ambassador for prospective students and guests interested in Full Sail University.

Essential Duties and Responsibilities:

Directly interact and engage with potential students and visiting guests by providing world-class customer service
Conduct comprehensive tours of Full Sail University’s educational facilities
Present Keynote slides and videos in front of large audiences
Perform general hosting duties for all touring events and locations
Provide driving and touring assistance when needed
Inventory, maintain, and re-stock items for various locations and vehicles
Assist with clerical and business operations on various Full Sail Tour Awareness campaigns, including, but not limited to: Data Collection, Basic Reporting, Email Campaigns, and Survey Analysis
Mentor and assist in the training of Student Tour Guides for Daily Tours
Provide Admissions and/or interdepartmental support when necessary
Remain up to date on relevant information related to Full Sail University, the entertainment media industry, post-secondary education, and ACCSC

Other Responsibilities:

Adhere to the policies and procedures of Full Sail University
Maintain strict confidentiality of company and personnel information
Demonstrate a strong commitment to the mission and values of the organization
Adhere to company attendance standards
Perform other duties as assigned

Competencies:

Quick-learner with ability to relay updated information accurately and consistently
Exceptional customer service and communication skills
Strong “stage presence” with the ability to captivate diverse audiences while articulating University-specific information
Strong organizational, analytical, and interpersonal skills
Ability to multi-task and work independently
Ability to interact with staff at all levels in a fast-paced environment

Education and/or Experience:

Associate’s degree required
1-3 years of customer service experience required

Certificates, Licenses, Registrations:

Must possess a valid Florida State Driver’s License and have a clean driving record

Computer/Equipment Skills:

Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
Basic understanding of Database Tools and/or CRM programs

Environmental Factors/Physical Demands:
Work is performed in various environments including outdoor weather conditions. While performing the duties of this job, the employee is regularly required to move about campus, communicate with public and co-workers, lift or carry up to 30 pounds, and operate a motor vehicle. Employee must be able to work a flexible schedule including mandatory overtime.

Full Sail is an Equal Opportunity Employer.

Aplyr's read

Full Sail University offers an immersive education in entertainment, media, arts, and technology, attracting creative individuals passionate about hands-on learning and industry relevance.
Synthesized from recent postings & public sources

What's promising

•Full Sail's curriculum is tailored to industry standards, ensuring graduates are job-ready.
•The university emphasizes practical, hands-on learning experiences over theoretical knowledge.
•Strong connections with industry professionals enhance networking and job placement opportunities.

What to watch

•High tuition costs may be a barrier for some prospective students.
•Limited public information about faculty-to-student ratios and class sizes.
•The university's niche focus may limit opportunities for those seeking broader academic exposure.

Why Full Sail

•Full Sail offers degree programs specifically designed for the entertainment and media industries.
•The university's campus features state-of-the-art facilities mimicking real-world industry environments.
•Full Sail provides accelerated degree programs, allowing students to graduate faster.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Full Sail

Full Sail

fullsail.edu

View company

Full Sail University is a private university that offers degree programs in various fields including entertainment, media, arts, and technology. It is known for its hands-on approach to education and industry-relevant curriculum.