Director - Franchise Operations

Confirmed live in the last 24 hours

JETSET Pilates

Dallas, TX

On-site

Posted March 5, 2026

Job Description

About JETSET Pilates Franchising

At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.

Position Overview

The Director of Franchise Operations turns JETSET’s strategic vision into consistent, profitable results across the franchise network. As JETSET scales, departmental support models create fragmentation: franchisees experience multiple handoffs, unclear accountability, inconsistent cadence, and weak feedback loops. The DFO resolves this by operating the Dallas Regional Training and Support Center (RTSC) as a performance hub, aligning training programs, field services, and launch execution into one regional operating system with clear owners, SLAs, KPIs, and escalation paths. Acting as the bridge between strategy and field execution, the Director drives operational readiness, strengthens franchisee performance, and ensures that new initiatives land successfully at the studio level.

Key ResponsibilitiesThe Director of Franchise Operations (DFO) is the “General Manager” of the Dallas RTSC and the single accountable owner for regional franchisee performance across the full journey, training → launch → 0–90 day post studio opening stabilization → ongoing performance → expansion readiness. This role converts centralized training, standards, and tools into consistent field execution, ensuring franchise partners and their teams receive coordinated support that drives measurable outcomes: faster readiness, stronger unit economics, brand consistency, and fewer escalations.

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