About the role
Work Schedule
First Shift (Days)Environmental Conditions
Laboratory SettingJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
We seek a Customer Service Training Specialist at Thermo Fisher Scientific to develop and deliver effective training programs for internal and external customers. In this position, you will create and implement learning solutions for electron microscopy and analytical instruments, helping learners understand sophisticated technical content.
Working with our technical training department, you will deliver comprehensive training to diverse audiences including Field Service Engineers, R&D specialists, Operations Engineers, and customers. You will translate complex technical information into clear, actionable knowledge through classroom instruction, hands-on practice, remote learning, and e-learning development.
You will work with cross-functional teams including Global Tech Support, R&D, Product Engineering, Manufacturing, and Product Management to ensure training excellence. Using our skills-passport system, you will track individual progress and customize learning paths for participants from entry-level to senior specialists.
REQUIREMENTS:
• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in developing and implementing adult learning programs and e-learning content
• Preferred Fields of Study: Electrical Engineering, Mechanical Engineering, Mechatronics, Physics, or related technical field
• Technical understanding of electron microscopy or analytical instrumentation systems
• Effective instructional and presentation skills for both in-person and virtual training delivery
• Advanced English language proficiency in both verbal and written communication
• Ability to translate complex technical concepts into clear, understandable training materials
• Interpersonal skills with ability to engage and motivate diverse learners
• Demonstrated ability to work independently
• Experience with learning management systems and training program development
• Practical approach to problem-solving and technical instruction
• Ability to travel up to 30-40% for training delivery and customer support
• Innovative mindset for developing effective learning solutions and training methods
• Project management and organizational capabilities
• Collaboration skills for working with global, cross-functional teams
Aplyr's read
Thermo Fisher Scientific is a powerhouse in biotechnology, attracting professionals passionate about advancing scientific research and innovation across diverse roles and regions.
What's promising
- •Thermo Fisher is a leader in the biotech industry, offering stability and growth potential.
- •The company invests heavily in R&D, fostering innovation and cutting-edge solutions.
- •Global presence provides diverse career opportunities across multiple regions and disciplines.
What to watch
- •High pressure and fast-paced environment may not suit everyone.
- •Complex organizational structure can lead to communication challenges.
- •Frequent acquisitions may result in uncertainty and change for employees.
Why Thermo Fisher
- •Thermo Fisher's broad product portfolio spans laboratory equipment to clinical diagnostics.
- •The company plays a crucial role in global scientific advancements and healthcare solutions.
- •Strong focus on sustainability and corporate responsibility sets it apart in the industry.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Thermo Fisher
Thermo Fisher Scientific is a global leader in serving science, providing a range of products and services to help researchers and scientists in laboratories and clinical settings.
