About the role

Aplyr's Quick Take

This role is about managing a caseload of clients in home care, specifically for individuals with intellectual and developmental disabilities. You'll coordinate services, support staff, and ensure quality care delivery while working in a fast-paced office environment. It's primarily an individual contributor role with some supervisory responsibilities.

Good fit

Ideal candidates have a background in home care or human services, preferably with experience in Medicaid waiver programs. You should be organized, self-motivated, and comfortable managing multiple priorities.

Worth noting

The role emphasizes growth and accountability, which may appeal to those looking to advance in their careers. However, the fast-paced environment could be challenging for those who prefer a more structured setting.

BAYADA Home Health Care is seeking a driven, compassionate, and results-oriented Client Services Manager to join our growing Habilitation Home Care office in Philadelphia, PA. This role in an In-Office Position.

This is an ideal opportunity for a motivated professional with experience supporting individuals with intellectual and developmental disabilities (I/DD) or Medicaid waiver programs who is ready to take ownership of a caseload, grow professionally, and make a meaningful impact.

At BAYADA, we believe our clients deserve care delivered with compassion, excellence, and reliability—and we’re looking for someone who shares that mission while thriving in a fast-paced, entrepreneurial environment.

What You’ll Do

As a Client Services Manager, you’ll play a critical role in coordinating services, supporting clients and staff, and driving growth within the habilitation program:

Manage and grow a caseload of clients receiving support services
Coordinate client services, including scheduling and resolving emergent needs in a fast-paced environment
Build and maintain strong relationships with clients, families, referral sources, payors, and community partners
Partner with Clinical and Habilitation leadership to support and supervise Habilitation Technicians and DSPs
Collaborate with internal teams and external stakeholders to ensure high-quality, compliant care delivery
Track and manage authorizations, utilization, and key performance metrics to ensure financial and operational success
Apply strong analytical skills and attention to detail to optimize scheduling, service delivery, and caseload performance

What We’re Looking For

We’re targeting ambitious, self-motivated professionals who are energized by growth, accountability, and making a difference:

Required:

Bachelor’s degree
Strong organizational skills and attention to detail
Ability to work independently and manage competing priorities

Preferred:

Experience supporting individuals with I/DD or Medicaid waiver programs
Prior experience in home care, human services, or a medical office setting
Supervisory or leadership experience
Proven ability to take initiative and grow responsibilities or caseloads over time

Key Traits for Success:

Self-starter with a high level of ownership and accountability
Ambitious and growth-oriented mindset
Strong analytical and problem-solving abilities
Comfortable in a fast-paced, ever-changing environment
Compassionate and mission-driven, with a passion for helping others

Why You’ll Love BAYADA

The stability of a national organization with the heart of a family-owned company
Clear growth paths and career advancement opportunities
Supportive, team-oriented local office environment
Monday–Friday schedule for work-life balance
Weekly pay and strong employee recognition programs
Award-winning culture, including:
- Newsweek Best Place to Work
- Newsweek Best Place to Work for Diversity & Women
- Glassdoor Best Places to Work

Ready to grow your career while making an impact?

Join a team that values your ambition, supports your development, and empowers you to deliver exceptional care every day.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Skills & Tags

aws ai

Aplyr's read

BAYADA Home Health Care is a dedicated provider of home health services, employing a diverse range of healthcare professionals committed to patient-centered care.
Synthesized from recent postings & public sources

What's promising

•Strong focus on patient-centered care enhances the quality of service.
•Offers a variety of roles for healthcare professionals, from nurses to therapists.
•Provides opportunities for new graduates through residency programs.

What to watch