Support Analyst - Integrations & Analytics

Confirmed live in the last 24 hours

Crunchtime

Compensation

$65,000 - $80,625/year

Atlanta, Boston, Louisville

Remote

Posted February 4, 2026

Job Description

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the role

As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.

What you’ll do as a Technical Customer Support Analyst

Help customers solve problems in the CrunchTime platform
Use internal tools to troubleshoot trouble tickets
Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate.
Collaborate with a global team to deliver the ultimate customer experience
Support Sales/Success teams with account management and technical support
Be a voice of the customer, helping our product and engineering teams better understand our customers' needs
Sympathize with the customer’s situation and take pride in finding them a resolution on tickets submitted.

What we’re looking for

1-2 years of remote application support experience
2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
Excellent interpersonal and communication skills (written and verbal)
Bachelors Degree
Able to work in a fast paced environment with multiple competing priorities
Ability to prioritize tasks independently based on understanding business impact for the customer
Some SQL knowledge and ability to write/execute multi-table queries
Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony

Nice to haves

1-2 years of remote application support experience
2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
Excellent interpersonal and communication skills (written and verbal)
Bachelors Degree
Able to work in a fast paced environment with multiple competing priorities
Ability to prioritize tasks independently based on understanding business impact for the customer
Some SQL knowledge and ability to write/execute multi-table queries
Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony

What you’ll get

Great mission-driven team members from diverse backgrounds with a strong company culture
Competitive pay
Flexible PTO
Paid company holidays
Yearly team off-sites
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Basic & Voluntary Life Insurance
401k employer match
Wellness benefits
Commuter benefits
Work in an open environment on solutions that are reshaping the way businesses operate
Fun team events
Ability to have a big impact
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds