About the role

Aplyr's Quick Take

This role is a team lead position focused on overseeing a software support team that troubleshoots and resolves issues with semiconductor processing equipment. You'll manage daily operations, handle escalated customer issues, and provide coaching to your team while also engaging in technical investigations.

Good fit

Ideal candidates have 4-8 years of experience in software support or engineering, with a strong technical background in computer science or engineering. A collaborative, problem-solving mindset and experience in team leadership will help you thrive here.

Worth noting

The role involves travel to customer sites for installations and troubleshooting, which may be a plus or a minus depending on your preferences. The emphasis on professional development suggests a supportive environment for growth.

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Supervisor Engineer (team lead), Software Support

At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.

As a Supervisor Engineer, Software Support, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers.

Responsibilities:

Oversee the day-to-day operations of the support team, including task assignment, workload distribution, and monitoring punctuality and backlog management.
Act as the final point of contact for complex or high-priority customer escalations, ensuring timely and effective resolution.
Provide coaching and professional development for staff, identifying training needs and creating individualized development plans.
Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
Guide your team members to create bug reports for the developer to use when fixing the bug.
Travel to customer sites to support installations, training, and troubleshooting of ASM products.
Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.

Minimum Qualifications

BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
Proven ability to motivate, inspire, and foster a collaborative team culture.
Strong troubleshooting skills in hardware and software, with familiarity data structure, networking, algorithm and modern operating systems (Windows).
Software development or test (QA) experience.
Ability to travel 10-25% domestic and international.

Preferred Qualifications

Preferred expertise in C++, C#, Python, Gitlab\Github.
Experience with semiconductor equipment preferred
Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Skills & Tags

python go ai data product

Aplyr's read

ASM is a pioneering force in semiconductor equipment, attracting technical experts passionate about innovation and cutting-edge technology.
Synthesized from recent postings & public sources

What's promising

•ASM has a strong legacy since 1968 in semiconductor equipment innovation.
•The company is a global leader in semiconductor manufacturing technology.
•ASM offers diverse roles in advanced packaging and software engineering.

What to watch

•The semiconductor industry is highly competitive and subject to rapid technological changes.
•ASM's success is heavily reliant on continued innovation and R&D investment.
•Economic downturns can significantly impact semiconductor demand and ASM's revenue.

Why asm

•ASM focuses on advanced packaging, a critical area for semiconductor innovation.
•The company emphasizes roles in AI/ML, showcasing its commitment to future technologies.
•ASM's long history provides stability and deep industry expertise.

Aplyr’s read is generated by AI from public sources. Was it useful?