Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

What you will have an opportunity to do:

The Front Office Manager is responsible for leading all Front Office operations, including Front Desk, Guest Services, Bell/Valet coordination (if applicable), and the overall arrival and departure experience. This role ensures exceptional guest satisfaction, operational excellence, financial accountability, and team engagement, while consistently delivering on Pyramid Global Hospitality’s People First, Integrity, and Excellence values. The Front Office Manager plays a key leadership role in setting the tone for the guest journey and developing a service-driven, high-performing team.

What are we looking for?

Essential Responsibilities

Guest Experience & Service Excellence

• Lead and oversee daily Front Office operations to ensure a seamless, welcoming, and professional guest experience
• Serve as a visible leader in the lobby and arrival areas, actively engaging with guests and resolving concerns
• Handle guest escalations promptly and effectively, ensuring service recovery aligns with brand standards
• Ensure all service standards, brand expectations, and resort policies are consistently followed

Leadership & Team Development

• Recruit, train, coach, and develop Front Office associates to deliver consistent service excellence
• Foster a People First culture that emphasizes respect, engagement, accountability, and recognition
• Conduct regular performance feedback, coaching, and documentation in partnership with Human Resources
• Create effective schedules to meet business demands while controlling labor costs

Operational & Financial Oversight

• Oversee daily cash handling, shift balancing, and audit readiness
• Ensure accuracy of room inventory, rates, arrivals, departures, and guest profiles
• Monitor KPIs including guest satisfaction scores, labor productivity, upsell performance, and service recovery trends
• Partner with Revenue Management, Housekeeping, and Engineering to ensure operational alignment
• Enforce policies related to safety, security, and compliance

Collaboration & Communication

• Work closely with Housekeeping to ensure room readiness and accurate status reporting
• Partner with Sales and Events on group arrivals, VIP coordination, and special requests
• Communicate effectively with Security regarding guest safety and incident management
• Maintain open communication with senior leadership regarding operational risks and opportunities

Qualifications

Required

• Minimum 3–5 years of Front Office leadership experience in a hotel or resort environment
• Strong working knowledge of Front Office systems (PMS experience required; Opera preferred)
• Proven ability to lead teams, manage guest issues, and drive service excellence
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible schedules, including evenings, weekends, and holidays

Preferred

• Resort or luxury hospitality experience
• Experience working in a multi-outlet, high-volume environment
• Prior experience managing union or diverse workforces
• Familiarity with Pyramid Global Hospitality standards and systems

Core Competencies (Game Changer Behaviors)

People First

• Leads with empathy, respect, and inclusivity
• Develops and supports associates through coaching and feedback

Integrity

• Demonstrates honesty, accountability, and sound judgment
• Upholds policies, procedures, and ethical standards consistently

Excellence

• Drives high standards of service and operational execution
• Uses data and feedback to continuously improve performance

Leadership & Communication

• Inspires trust and teamwork
• Communicates clearly with guests, associates, and leaders

Physical & Work Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 25 pounds occasionally
• Ability to work in a fast-paced, guest-facing environment

Why Join Pyramid Global Hospitality?

At Pyramid Global Hospitality, we believe in putting people first, investing in our teams, and creating environments where associates can thrive and grow. Saddlebrook Resort offers an exciting opportunity to be part of a Game Changers culture during a dynamic period of growth and transformation.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.