Avionics Customer Support M&T Leader for Customer Operations M/F

Job Description:

Airbus Commercial Aircraft is looking for a Avionics Customer Support M&T Leader for Customer Operations M/F  to join our Customer Support & Services Department based in Toulouse, France.

You will join the "Customer Support & Services" department, which is responsible for supporting 300+ Customers (Airlines, MROs, ATR, Brokers) on Avionics and Radome products. Our department has been rated 1st by the Airlines for the last 10 years for its performance in the Airbus Customer Support Supplier Rating survey.

As  M&T Leader (Methods & Tools), you will be the pillar of the process & operating manual referential and at the heart of the digital transformation journey. Your mission is to ensure the alignment between business processes (Sales, Spares, Repairs, Supply Chain, …) and IT solutions.

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance:  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects  with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly.    Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Maintain operational documentation (flowcharts, manuals) and validate process updates prior to the signing of new commercial service agreements.

• Identify business requirements, participate in design workshops, and ensure 100% of use cases are integrated into the target solution.

• Act as the central point of contact for Master Data management and cleansing activities leading up to the system migration.

• Develop UAT scripts, validate data migration in production environments, and provide Level 1 support during the hypercare phase.

• Define training plans, monitor global quality KPIs, and lead awareness sessions to ensure seamless solution adoption across worldwide teams.

Your boarding pass:

• Background in Business, Engineering, or a specialized field (Supply Chain, Operations Management, or IT Business Analysis).

• At least 10+ years of robust experience in Aftermarket Operations (Repair, Retrofit, Spares) including proven Project or Team Management experience.

• Advanced proficiency in SAP (S/4HANA knowledge is a significant asset), deep understanding of Aftermarket business processes, and Google Suite.

• Influential leadership, high autonomy in fast-paced/unstructured environments, detail-oriented organization, and a proactive team-player mindset.

• Full professional proficiency in French and English (written and spoken) is mandatory for this international role.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Operations SAS

Employment Type:

Permanent

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Classe Emploi (France): Classe G14

Experience Level:

Professional

Job Family:

Customer Account and Service Management

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.