About the role
Job Title:
Content Moderator Advisor (Bilingual: Italian/English) - AmmanJob Description
The Job in Summary
The content moderator is mainly responsible to ensure that related content is placed in the right category and does not include any illegal items in alignment with the client’s requirements and Concentrix business strategies.
What is Required from You?
- Evaluate online content in conjunction with relevant policies and procedures.
- Process and review accounts that have been flagged for review due to having potentially sensitive content to ensure that there are no violations of policies.
- Visually navigate and review images, videos, accounts, and text-based content through published policies, procedures, and regulatory requirements while dealing with highly sensitive and explicit content on daily basis.
- Escalate violations of client policies using internal tools when needed.
- Maintain a high level of quality in each case.
- Achieve monthly KPI’s including productivity as part of daily workflow.
What Is The Qualification You Should Have?
- 0-2 years of relevant experience preferably in customer service/ call center.
- Bachelor or Diploma degree in any related field.
- Basic to Intermediate English language (B1).
- Fluent Italian Language Skills (Written and Verbal)
- Basic knowledge in Microsoft office packages.
- Aware of customer service platforms and tools.
Our Working Condition?
- Work from Office
- Shifts Based including Weekends and Public Holidays
Why Concentrix?
- We keep investing in our culture with our people in mind through competitive with additional benefits depending on the role, Paid training and coaching and Discounts, Vouchers and Offers at our partners.
- We are building an authentic workplace where everyone can develop themselves at their own pace.
- We aim to empower our Game-Changers to do their best work in flexible environment.
- We keep learning from each other to provide more value to our people.
If you think you have what it takes to join our great team and help build our customer brand, hop on and Apply Now! ✅
Location:
JOR Amman - Suliman Al Nabulsi St, Abdali Mall Building, Abdali Boulevard, Amman, JordanLanguage Requirements:
EnglishTime Type:
Full timeAplyr's read
Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
What's promising
- •Concentrix offers diverse career opportunities across technology and customer service roles.
- •The company has a strong global presence, providing international career mobility.
- •Investment in technology solutions enhances their competitive edge in customer engagement.
What to watch
- •High employee turnover is a common issue in the BPO industry.
- •Work-life balance can be challenging due to demanding client needs.
- •Limited public information about career growth opportunities within Concentrix.
Why Concentrix
- •Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
- •The company supports bilingual and multilingual roles, reflecting its global client base.
- •Concentrix's strategic partnerships enhance its service offerings and market reach.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Concentrix
Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.
