Enterprise Account Manager

Vidyard empowers every sales rep to perform like a top performer by bringing the power of personalized video outreach at scale. Through scalable solutions like AI Avatars and Video Messages, Vidyard enables reps to break through the noise, engage high-intent prospects, and accelerate deal velocity—all while helping sales teams gain more face-time with prospects and customers in a remote selling world. Join Vidyard and help us create the future of productive relationships between buyers and sellers!

About the Role

Vidyard is looking for an Enterprise Account Manager to join our Sales team. Reporting to the Senior Manager, Account Management, you’ll own a portfolio of our top-tier Enterprise accounts that are primed for expansion and be responsible for growing revenue through expansion, cross-sell, and strategic adoption plays.

This is a growth-first role where you will also run end-to-end renewals for Vidyard’s largest Enterprise customers within your book - particularly where there is strong partnership, executive alignment, and a clear path to growth. You’ll collaborate closely with Customer Success partners to ensure a seamless customer experience across adoption, planning, and commercial execution.

You’ll act as a trusted advisor to senior stakeholders, build multi-threaded relationships, and bring structured account plans that tie Vidyard’s platform to measurable business value. This role requires strong forecasting discipline, crisp executive communication, and comfort navigating ambiguity while keeping momentum high across multiple accounts.

This is a remote role open to candidates in Canada and the US.

About the Team

You’ll be part of Vidyard’s post-sales customer team, where Enterprise Account Managers and Customer Success Managers partner closely to drive retention and growth across our Enterprise customers. You’ll collaborate cross-functionally to align on account plans, deliver a consistent customer experience, and execute cleanly against shared goals.

What You’ll Work On

• Own a book of top-tier Enterprise accounts, responsible for driving expansion and cross-sell outcomes while maintaining strong retention performance.
• Build and run structured account plans that connect customer goals, value realization, and product usage to a clear expansion strategy (with strong executive alignment).
• Create a pipeline from within your book through consistent prospecting, stakeholder mapping, and expansion plays across teams, regions, and business units.
• Lead end-to-end renewal execution for your largest accounts in the Growth motion, from discovery and requirements through negotiation and agreement close—keeping process tight and customer-centric.
• Partner with your CSM and cross-functional teammates to keep accounts moving - aligning on shared priorities, removing friction, and driving consistent execution across Post-Sales.
• Forecast accurately and communicate clearly, with strong deal hygiene and a data-informed view of pipeline, renewals, and expansion.

What You’ll Bring to this Role and Your New Team

• 5+ years in SaaS Account Management/Customer Success/Sales, with clear outcomes in expansion + cross-sell.
• Proven in Enterprise, multi-stakeholder environments (exec alignment, procurement, complex orgs).
• Strong at value-based discovery and translating business goals into crisp plans and commercial paths.
• Comfortable owning end-to-end commercial cycles inside an existing book (expansion and growth-oriented renewals).
• Highly organized: forecasting discipline, clean pipeline hygiene, and consistent follow-through.
• A collaborative partner who builds trust quickly across post-sales and cross-functional teams.
• Thrive in ambiguity: you prioritize well, create clar