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Guest Relations Team Member
Denver Broncos
Compensation
$20.50/hr
Job Description
The Denver Broncos are one of the most popular franchises in all of sports. Whether judged by the measure of wins and championships, attendance, national television exposure or by the Broncos' reputation locally and throughout the NFL, there are few parallels in the world of professional sports. We are dedicated to being the best team to cheer for, play for, and work for across all of sports. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent the Denver Broncos Football Club and Empower Field at Mile High.
INTRO: The Denver Broncos and Stadium Management Company are hiring part-time/seasonal Guest Relations Team Members for the upcoming season at Empower Field at Mile High. Our Team Members work as: Ushers, Ticket Takers and Club/Suite Level Greeters. As a member of the Guest Relations Team, you will have the opportunity to work Denver Broncos football games, soccer matches, concerts, monster truck shows and more! We are looking for customer service-oriented individuals who enjoy working in a high-energy, fast-paced environment. Apply today and help make our team “A MILE ABOVE THE REST!”
JOB SUMMARY: Guest Relations Team Members are at the front line of the gameday experience. They are committed to creating Mile High Magic by fostering a fan-friendly environment that is both safe and fun. Whether scanning tickets, providing information, or monitoring fan behavior, our Team Members play a vital role in creating a safe, clean, and enjoyable experience for everyone in attendance.
DUTIES AND RESPONSIBILITIES
Customer Service
- Provide world-class service to all guests of Empower Field at Mile High to ensure their expectations are exceeded or met and their overall experience is positive and memorable
- Maintain thorough knowledge of the venue policies, fan code of conduct and event information, and enforce the policies to ensure the safety, security, and enjoyment of all guests
- Work closely with the Supervisor, Guest Relations management, and other stadium staff to resolve customer issues and concerns in a timely and efficient manner
- Complete all necessary incident reports
- Interact with all guests in a professional and respectful manner
- Be flexible and ready to work any other duties as assigned
Ticket Taking
- Greet guests as they enter the building and provide directions and information as needed
- Scan guests’ tickets with a smile and friendly greeting
