About the role

Aplyr's Quick Take

This role is about providing Tier 1 technical support to internal staff, handling issues with hardware and software like Microsoft 365 and VPNs. You'll be troubleshooting and resolving problems via various communication channels, making it an individual contributor position focused on customer service.

Good fit

Ideal candidates have 1-3 years of experience in IT support, are comfortable with troubleshooting, and have a customer-first mindset. A proactive and adaptable working style will help you thrive in this high-impact environment.

Worth noting

The role emphasizes collaboration with global teams and requires following ITIL best practices, which may appeal to those looking for structure in their support processes. However, the posting lacks details on potential career advancement opportunities.

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

We are looking for a bright and motivated Help Desk Engineer to deliver enterprise-level technical support to our internal customers. You’ll be the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems.
This is a high-impact role where your technical expertise and customer-first mindset will directly contribute to the productivity of our global teams.

Responsibilities
• Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot issues related to Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity.
• Resolve incidents and service requests using ITSM tools and follow ITIL best practices.
• Maintain accurate documentation of issues and resolutions in the help desk system.
• Escalate complex issues to appropriate teams while ensuring timely follow-up.
• Collaborate with global IT teams to support onboarding/offboarding and hardware provisioning.

Requirements:
• 1–3 years of experience in a Help Desk or IT Support role.
• Strong knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS.
• Familiarity with ITSM tools and ticketing systems.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience supporting global teams across multiple time zones.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Skills & Tags

go ai mobile data product

Aplyr's read

Kaseya is a pivotal player in IT management, attracting professionals keen on automation and security solutions for MSPs and internal IT teams.
Synthesized from recent postings & public sources

What's promising

•Kaseya offers a comprehensive suite of IT management tools, enhancing efficiency for MSPs.
•The company's focus on automation and security addresses critical industry needs.
•Kaseya's growth provides diverse career opportunities across technical and strategic roles.

What to watch

•Kaseya's rapid expansion may lead to integration challenges across its product suite.
•High competition in IT management solutions could pressure Kaseya's market position.
•Limited public information about employee satisfaction and work-life balance.

Why Kaseya

•Kaseya specializes in solutions tailored for managed service providers and internal IT departments.
•The company emphasizes IT automation, a key differentiator in the tech industry.
•Kaseya's diverse role offerings reflect its broad approach to IT management challenges.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Kaseya

Kaseya

kaseya.com

View company

Kaseya is a leading provider of IT management solutions for managed service providers (MSPs) and internal IT departments, offering a comprehensive suite of tools for IT automation, security, and management.