Patient Scheduling Coordinator Afterhours

Staff/assign new clients to clinicians according to scheduling protocols 

Matches patients with a field staff member by determining best match in clinical skill sets and personality 

Responds promptly and courteously to all patients’ inquiries or problems 

Collaborate with administrator/supervisor regarding client concerns or complaints 

Coordinates day-to-day schedules for field staff 

Manage daily workflow in company database 

Process daily and weekly reports 

Address missed, declines, unverified, and reassigned visits with field staff 

Understands and practices agency policies and procedures 

Follows Medicare guidelines including: Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits 

Participates in On-Call requirements which may be up to 3-5 times per quarter 

Attends all mandatory in-office meetings 

Understands and practices all HIPAA regulations 

Arrives at assigned location on scheduled work day. Works according to designated hours. 

Accurate and efficient data entry 

Interpersonal, organizational and communications skills 

Completion of work with computer, fax, copier and phone 

Dexterity and vision to complete documentation on computer 

Completes and submits all required documentation within specified company requirements 

Other duties as assigned 

At least one year of experience in the Health Care industry and experience in home care is desirable 

Ability to learn new database system, run reports and analyze data 

Effective and clear oral and written communication skills 

Ability to listen and work with a diverse group of people 

Ability to identify a problem, look for possible solutions, make a decision, and implement the course of action 

Ability to organize, multi-task and prioritize 

Must be able to handle confidential information with the utmost discretion