Manager, Finance Operations Intelligence & Analytics

Confirmed live in the last 24 hours

Western Union

CRI - Santa Ana

On-site

Posted March 18, 2026

Job Description

Role Responsibilities

As a Manager, Finance Operations Intelligence & Analytics within Western Union’s Global Finance Operations team, this role is responsible for leading the operational intelligence, insights, and analytics function supporting our digital payments infrastructure, digital bank, finance operations, and global B2C Digital and B2B retail debt collections. In this highly visible global role, you will deliver meaningful data insights, advanced analytics, and operational performance reporting that drive strategic decision‑making and operational optimization across regions. You will collaborate closely with cross‑functional global and regional partners in a dynamic, fast‑paced environment, enabling best‑in‑class outcomes for our customers, agents, and business stakeholders.

Lead the global operational intelligence and analytics function supporting Finance Operations and Collections.
Develop advanced analytics, dashboards, and performance reporting that improve visibility and support strategic decision‑making.
Provide insights on digital payments performance, operational efficiency, customer behavior, and risk indicators.
Partner with global and regional operations, product, engineering, and finance teams to optimize processes and infrastructure.
Identify opportunities to streamline operations and enhance global finance and collections workflows.
Support digital bank and payment‑platform initiatives through data intelligence and performance measurement.
Deliver executive‑level reporting covering operational KPIs, trends, and predictive analytics.
Ensure data accuracy, consistency, and governance across global reporting solutions.

Role Requirements

MBA or master’s degree in Analytics, Technology, Mathematics, Engineering, Finance, Economics or related fields
More than 5 years of proven experience leading and managing high‑performing, multi‑regional teams, preferably within analytics, operational insights, business intelligence, or finance/digital operations.
Strong experience with data visualization and BI tools (Power BI, Tableau, Looker, or similar). Advanced analytical and technical proficiency, including experience with Excel, SQL, Power BI, Python, R-Studio, Snowflake, Big Data platforms, Machine Learning concepts, AI, JIRA, and Agile/Scrum.
Experience leading automation initiatives using process automation technologies (Power Automate and/or UiPath) is highly desirable.
5+ years of experience in financial services or digital payments, with solid understanding of payment gateways, acquirers, processors, and card networks.
Exposure to Visa/Mastercard dispute resolution frameworks is considered a plus.
AI for Business certifications and Lean Six Sigma Green Belt are highly desirable.

Work Shift

This role follows a hybrid work model and requires on‑site presence at our Santa Ana, Costa Rica office three days per week. The position operates within a global support model and requires availability to work a schedule aligned with North America, LACA, and Europe time zones, with a maximum time‑zone variance of ±2 hours from team peers. Flexibility may be needed to support high‑priority incidents and cross‑regional operations.

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Costa Rica specific benefits include:

“Asociación Solidarista”

In-house company doctor services

Transportation services options

Referral Program award

Cafeteria Discounts

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-DM1 #LI-Hybrid

Estimated Job Posting End Date:

04-01-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

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