About the role
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
As Smarsh continues to scale its global Channel Partner ecosystem, we are evolving from legacy reseller models to a structured, high-performing partner motion. This includes clear role separation across revenue creation, capability building, and revenue protection — ensuring focus, accountability, and scalability across the partner lifecycle.
The Partner Success Manager (PSM) is responsible for protecting and retaining recurring revenue across the partner channel ecosystem, ensuring high partner health, successful renewals, and long-term value realization.
This role is primarily focused on renewals (90% partner renewals / 10% customer renewals in 2026) and acts as the quarterback of the renewal process, leading structured execution across the renewal lifecycle.
The PSM operates as a retention and adoption-focused partner to the business, working closely with Channel Account Managers (CAMs) and Partner Enablement Managers (PEMs) to ensure clarity of ownership and disciplined execution. The role is operationally rigorous and data-driven, with a strong emphasis on forecasting, governance, and risk mitigation.
Aplyr's read
Smarsh specializes in electronic communication archiving, attracting professionals in compliance, technology, and sales to manage complex data challenges.
What's promising
- •Smarsh offers robust career growth with diverse roles in technology and management.
- •The company is a leader in compliance and e-discovery solutions, ensuring job relevance.
- •Smarsh's global presence provides opportunities in international markets.
What to watch
- •Smarsh operates in a highly competitive market with constant technological changes.
- •Limited public information about employee satisfaction and company culture.
- •The need for specialized knowledge may limit entry-level opportunities.
Why Smarsh
- •Smarsh focuses exclusively on archiving solutions for electronic communications.
- •The company addresses specific compliance needs in regulated industries.
- •Smarsh's solutions are critical for legal and financial sectors, ensuring niche expertise.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Smarsh
Smarsh provides archiving solutions for electronic communications, helping organizations manage compliance and e-discovery requirements.
