Business Support After Hours Representative

JOB DESCRIPTION:

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The position of  Business Support Coordinator-After Hours Representative is within Escreen, located in the Philippines. The role is responsible in shaping Abbott’s image with its customers, vendors, and business partners. A Client Services Representative handles inbound customer service and supply orders during calls, as well as responds to customer emails.

RESPONSIBILITIES:

• Expect inbound calls from donors requesting post-accident/reasonable suspicion and identify available mobile collectors/clinics that can perform various tests.

• Demonstrated outstanding service orientation with clear verbal and written communications to customers beyond usual working hours.

• Willingness to answer both inbound and outbound calls, research questions, and document all customer interactions during critical hours.

• Flexibility to operate in several systems or platforms and balance tasks throughout the work day as required, given the 24/7 expected operations.

• Availability to work on different working schedules, especially during declared non-working Philippine or US holidays.

• Ability to multitask in handling customers on various reporting platforms and email queues.

• Fostering a customer service culture that strives for 100% customer satisfaction.

• Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA).

• Other duties as assigned.

 BASIC QUALIFICATIONS | EDUCATION:

• Completed at least 2 years in College or with an Associate or Bachelor’s Degree.

• Excellent oral and written communication skills.

PREFERRED QUALIFICATIONS:

• Basic Excel, Word and Outlook experience required.

• Strong Computer/Software Skills

• Detail-oriented

• Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time.

• Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours.

• Must have strong oral and written communication skills.

COMPETENCIES:

• Internal – At least 1 year tenure in eScreen.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com or call +639175718976.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

DIVISION:

TOX ARDx Toxicology

LOCATION:

Philippines > Taguig City : Five/Neo Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)