Growth Manager

The Impact You'll Be Contributing to Moloco:

As a Growth Strategist at Moloco, you’ll play a key role in enhancing customer relationships, optimizing product performance, and driving revenue growth. You’ll contribute to the company’s success by working across teams, solving complex challenges, and ensuring clients get the most out of our AI-powered solutions. Your work will help Moloco scale efficiently and maintain its leadership in the programmatic advertising space.  You will get the full experience and learnings from a dynamic startup based in Silicon Valley made up of industry leaders who are experienced, data-driven, motivated, and humble.

Responsibilities:

Customer Relationship Management

• Own day-to-day customer relationships, acting as a trusted partner and delivering exceptional client service.
• Lead multiple partnerships, client meetings, and business reviews.
• Communicate effectively across multiple mediums (oral and written), both internally and externally, ensuring progress against goals is transparent and well-documented.
• Prioritize client needs and ensure timely, thoughtful service with high attention to detail.

Product Knowledge and Optimization

• Become an expert in Moloco’s products and industry to provide insightful education and recommendations to clients.
• Oversee the setup and monitoring of client campaigns, proactively identifying opportunities for expansion, experimentation and optimization.
• Utilize data tools (e.g., SFDC, Moloco Cloud Platform, Looker) to analyze performance, produce reports, and advise clients on next steps.
• Effectively manage cross-functional work streams when needed to identify and fix technical problems.

Revenue Growth

• Develop and execute strategies to drive upsell and cross-sell opportunities, balancing short-term gains with long-term client success.
• Use data-driven storytelling and problem-solving to influence stakeholders and drive revenue growth.
• Maintain deep knowledge of client businesses and align Moloco’s solutions with their evolving needs to capture new revenue.
• Identify and pitch incremental opportunities that are aligned to client’s growth objectives and scale accordingly in partnership
• Effective objection handling through problem solving and creative thinking to drive revenue.

Process and Product Improvement

• Proactively identify opportunities to improve internal processes and collaborate cross-functionally to enhance the quality and efficiency of our services.
• Provide market feedback to influence product development, working with Product, Data Science, and Engineering teams; ensuring Molo