Reservations Manager

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

We are currently looking for an experienced Reservations Manager to lead Aman’s 24/7 Central Reservations Team within the Inbound Sales organization, with responsibility for overseeing reservations operations across the Aman portfolio of 36 hotels and resorts in 28 countries. This position ensures a seamless, high‑touch reservations experience that reflects Aman’s brand standards while driving efficient conversion and operational excellence.

Role

As a Reservations Manager, you will oversee the integration of reservations activity into broader commercial initiatives, ensuring execution readiness for campaigns, group bookings, and high-value guest segments such as Aman Private Office (APO), Club members, and Residential owners.

Responsibilities

• Manage daily reservation activity across voice, email, and digital channels, ensuring timely, personalized, and brand-aligned responses to all inquiries
• Monitor team booking conversion performance, providing coaching and guidance on upselling, cross-selling, and itinerary alignment to maximize revenue
• Oversee the seamless handover and conversion of group leads from Outbound Sales, ensuring prompt follow-up and tailored proposals that drive bookings
• Serve as the point of escalation for complex bookings, operational challenges, and high value guest reservations, ensuring effective resolution aligned with service standards
• Ensure accurate and consistent use of Aman reservation systems (CRS, PMS, CRM), proactively addressing data integrity or system usage issues
• Implement and maintain regional SOPs, guest service protocols, and process documentation
• Provide structured feedback and coaching to team members to uphold luxury communication standards and service consistency
• Collaborate with Revenue Management to align reservation activity with pricing strategies, rate availability, and campaign priorities
• Coordinate with property operations, Outbound Sales, and Marketing to support multi property stays, special requests, group bookings, and promotional activations
• Analyze team performance data and guest inquiry trends, sharing insights with leadership to inform commercial planning and continuous improvement initiatives

Requirements

• 8–10 years of experience in reservations, inbound sales, or guest services, with 3–5 years in a supervisory or managerial role
• Strong understanding of reservation systems, booking workflows, and luxury hospitality service standards
• Proven ability to lead a team in a high-touch, multi-channel service environment
• Familiarity with CRM tools, reservation platforms, and performance reporting tools
• Effective communicator and team coach, with strong organizational and problem-solving skills
• Experience working in a regional or international team structure preferred
• Bachelor’s degree required; commercial or hospitality-related certification preferred

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritize and support your career journey, making you feel valued, included and at home.

If you thrive in an ultra-luxury environment and are passionate about ensuring flawless distribution systems and supporting seamless guest experiences, we invite you to apply to join us on our journey.