Delegated Credit Control Technician

Looking for a role that will have a meaningful impact in Insurance?

We are looking for an individual to support the credit control function by ensuring that premiums are received promptly and in accordance with contractual terms and expected income.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

You will join the Delegated Credit Control team within the Underwriting Support Services department. This position is suited to individuals seeking to gain practical experience in insurance credit control and delegated authority operations. While prior credit control experience is advantageous, it is not essential, as full training will be provided. Familiarity with the London insurance market would be beneficial.

As the team continues to streamline processes and enhance efficiency, you will be expected to contribute to team goals and play an active role in the department’s ongoing success.

What you’ll be doing:

• Support the timely collection of premiums by liaising with brokers and coverholders, documenting all communications within core systems, and maintaining follow‑up diaries.
• Investigate written vs signed variances through the reconciliation of written and settled bordereaux to identify outstanding declarations or data discrepancies.
• Collaborate with underwriting teams to address and resolve issues relating to problem accounts and participate in credit control meetings with brokers and coverholders where required.
• Monitor and resolve bureau signing rejections by coordinating with relevant internal and external stakeholders.
• Assist in reconciling and allocating direct settlements, ensuring accurate processing of technical transactions within core systems.
• Prepare and submit LPANs to Xchanging for Syndicate 3000 direct‑settled funds.
• Work both independently and as part of a team to meet agreed performance targets and KPIs.

Our must-haves:

Essential:

• A strong willingness to learn and develop within a credit control environment (no prior experience required; full training provided).
• Effective communication and organisational skills.
• Demonstrable numerical aptitude and analytical capability.

Preferred:

• Experience within credit control, finance, or similar account‑related roles.
• Exposure to the London insurance market.
• Understanding of delegated authority business (binders, lineslips, consortia).
• Familiarity with Lloyd’s premium processing - EDI messaging, IMR, LPAN submissions (training available).

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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